HireRight Employee Reviews for Customer Care Representative

"Poor service, doesn't care about quality, employees are just numbers."

What do you like about working at HireRight?

"I could work from home which was nice. Direct managers were nice."

Do you have any tips for others interviewing with this company?

"I honestly would not suggest that anyone apply here if they have any interest in moving up with a company or working with a company that keeps their promises."

What don't you like about working at HireRight?

"Management was clueless. Outsourced agents couldn't do half of the work which left customers frustrated and the rest of us to pick up the slack. Customer Service is not a priority no matter what they tell you. Your quality scores are based on other departments work and not the work you do yourself, so if they screw up, it reflects on you. Poor training, unclear/undocumented policies and no one stop place to get answers left CSR's scrambling to find or make up answers. The company can't keep to its own time-frame for resolving issues."

What suggestions do you have for management?

"Someone needs to take a real look at the service that is being offered to customers and what is actually being provided. Real training needs to be provided. A Lead team on the customer service floor with one general extension would greatly benefit the employees. Management needs to actually be innovative."