115 Customer Care Representative Reviews
Customer Care Representatives give their job an average rating of 3.6 out of 5.0. The Customer Care Representatives happiest with their jobs are employed by JPMorgan with an average rating of 5.0 while the Customer Care Representatives least happy with their jobs work for Asurion with an average rating of 1.5.
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"I love the ability to control what is being done and prioritize work appropriately. The pace of work suits me as I excel with "too much" on my plate, and love the pace and pressure of dealing with hot items. I appreciate the ability to utilize new technology in order to help customers resolve problems in the most appropriate means possible. I am passionate and driven and dislike the inability to explore and implement new technology in order to provide further revenue streams to companies and enhance or enrich the work environment."
"The challenging work and exciting people to work with!"
"The position that I had was great. I was able to build relationships with several key accounts and I always enjoyed being able to make the impossible things possible. It is a very busy work environment and the time does go by fast. That is one of the things that I enjoyed because there was always something to do. The only thing that was tough was being able to move up with the company. If you were to try then they would say I'll get back to you and they never do."
"Supervisors are the worst."
"The type of work was just not for me. I did not enjoy being on the phone, but it could be the right job for someone else. The people that work for Connections are all very pleasant and easy to get along with, which make it a very great atmosphere to work in. The company also supports education and offers great benefits for full time employees regarding education."
"I like helping people solve their issue. I am uncomfortable of doing a performance measurement on myself."
Please give us a one liner to describe this review.
"Excellent experience with a very well-organized company."
What do you like about working at JPMorgan?
"The company has a well-established system for each line of business."
Do you have any tips for others interviewing with this company?
"I love to do the job for the company."
What don't you like about working at JPMorgan?
"Equipment should be upgraded from time to time, and maintenance should be done regularly."
What suggestions do you have for management?
"Speed up the line of business, and incentive should be raise."
What do you like about working at Verizon Wireless?
"Coworkers are a pleasure to work with. I enjoy working with new technology. The product is something I believe in and I think is superior to the competition."
Do you have any tips for others interviewing with this company?
"Unless you love retail or have a high skill training to be in a corporate office, don't bother."
What don't you like about working at Verizon Wireless?
"I dislike the hours, and working directly with the public. Also, there are few opportunities outside of retail."
What suggestions do you have for management?
"Have a better method of grooming and training store managers. Create a better culture in the retail outlets."
What do you like about working at American Express?
"I like working for a company that cares about its customers and strive to meet their expectations."
Do you have any tips for others interviewing with this company?
"What the company stands for is great, but you must know the right people in order to make it."
What don't you like about working at American Express?
"Management is disorganized which makes people feel uncomfortable, incompetent, and insecure in the job."
What suggestions do you have for management?
"I would focus on making management the best it can be so that it can influence and motivate employees."
Please give us a one liner to describe this review.
"Surprisingly poor, given the reputation, size, and age of the business."
What do you like about working at Asurion?
"I work from home and am able to save on commuting, fuel, cafeteria, and time away from my own family. I like not having to have an elaborate wardrobe, and being able to leave work and be at home with my family when the day is done."
Do you have any tips for others interviewing with this company?
"If you need a job, are desperate, and out of options - then go for it - benefits are decent, and it's a paycheck. If you are looking for a long-term position - don't bother, it's not worth it."
What don't you like about working at Asurion?
"Morale is very low due to a number of things.... constant pressure, ever-changing goals, new policies, procedures, and goals every day. I don't like having another person sit in on my coaching sessions with my Supervisor - this should be my time to talk about my concerns, not feel nervous and on-guard because the session is being scored on a scorecard. The ever-changing environment, there is not enough support, training, and learning curve time to be successful. Their Help Desk personnel are virtually useless, and their systems are ancient, unstable, and unreliable - they are not up to the tasks we need to do."
What suggestions do you have for management?
"Those of us on the call floor are your business. We are the face of Asurion, and we are the face of the Client. Constantly demoralizing us, failing to provide adequate tools and resources, and constantly changing processes, targets, etc. creates an insecure, unstable environment I don't know how many people you lost last month alone - but I know it was a lot - there were new names missing every single day."
What do you like about working at TD Bank?
"Some down time depending on the day. Convenient location by train, bus and walking."
Do you have any tips for others interviewing with this company?
"TD Bank is becoming more sales oriented. Important to be customer service oriented as well."
What don't you like about working at TD Bank?
"Unreal expectations of employees, ie., not allowed breaks. Management is not well informed enough to lead employees. Favoritism of management and less work performed by them."
What suggestions do you have for management?
"Not prioritize workers, fair share of work for everyone. Be around the office as much as possible and actually help. Learn more about specific systems."
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