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52 Help Desk Manager Reviews

Help Desk Managers give their job an average rating of 4.0 out of 5.0. The Help Desk Managers happiest with their jobs are employed by Bristol-Myers Squibb with an average rating of 0.0 while the Help Desk Managers least happy with their jobs work for Midas with an average rating of 2.5.

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Help Desk Manager at Pure Storage
in Mountain View, CA
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Manager at The Data Security Council of India
in Eatontown, NJ

"Knowing that customer service and support is only as good as the manager behind the technicians."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 2 / 5 Way You Work 5 / 5
Help Desk Manager at The Data Security Council of India
in Eatontown, NJ

"I very much enjoy being a Help Desk manager. It's challenging and rewarding to mentor and inspire Help Desk technicians. Knowing that the Help Desk is providing outstanding customer service is a direct reflection on the HD manager is a wonderful feeling."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Help Desk Manager at Hat World
in Indianapolis, IN

Please give us a one liner to describe this review.

"Company going in different direction and not focused on developing people."

What do you like about working at Hat World?

"Fast paced, relaxed, fun enviroment with good benefits. Good people to work with."

Do you have any tips for others interviewing with this company?

"Like sports and understand they are growing. Your job will probably be the job of 1.5 to 2 people."

What don't you like about working at Hat World?

"Company expansion and previous methodalogies did not allow company to focus on people and skil development."

What suggestions do you have for management?

"Focus on providing training opportunities so that people can grow knowledge and skills."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 3 / 5
Help Desk Manager at Fox Racing Shox
in Morgan Hill, CA

Please give us a one liner to describe this review.

"An IT group in extreme pain, led by someone w/ zero operations knowledge/skill."

What do you like about working at Fox Racing Shox?

"Casual atmosphere and frequent events designed to build employee morale."

Do you have any tips for others interviewing with this company?

"Don't. If you're offered an interview here, decline it and keep looking elsewhere. Neither the frequently-angry environment nor the pay is worth it."

What don't you like about working at Fox Racing Shox?

"Very low level of professionalism and frighteningly low pay for non-managers. Though never involved in any, I saw almost- daily verbal abuse of employees by managers and outright yelling matches between employees. Additionally, company has serious growing pains; they can't come to grips with the fact they're not tiny any more and actively resist any measures to grow up culturally or procedurally. This attitude comes from the top and trickles down."

What suggestions do you have for management?

"Create a CIO/CTO role that reports directly to the CEO. Completely overhaul *senior* IT management with people who've got HUGE company experience."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Help Desk Manager at Jamestown College
in Jamestown, ND

What do you like about working at Jamestown College?

"The people and environment that I work in are terrific. I'm given leeway on doing things on my own, and that freedom helps staying productive."

What don't you like about working at Jamestown College?

"Because I was hired with little experience and no degree, I was started at a very low wage. The average pay for my position is close to double what I'm currently making."

What suggestions do you have for management?

"None come to mind. Management here in my department has been amazing."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Help Desk Manager at Sur La Table
in Seattle, WA

Please give us a one liner to describe this review.

"Great people, poor leadership, no work/life balance"

What do you like about working at Sur La Table?

"People are great for the most part, not too many d-bags."

Do you have any tips for others interviewing with this company?

"Not really, be yourself, don't be afraid to tell the truth."

What don't you like about working at Sur La Table?

"No work/life balance, not kidding, I mean absolutely zero work/life balance."

What suggestions do you have for management?

"Talk to those in the field about the company to understand how they feel about the organization."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 2 / 5 Way You Work 3 / 5
Help Desk Manager at Bob Jones University
in Greenville, SC

Please give us a one liner to describe this review.

"Bob Jones University is awesome."

Person You Work For 3.5 / 5 People You Work With 5 / 5 Work Setting 3.9 / 5
Rewards You Receive 3 / 5 Growth Opportunities 2.8 / 5 Company Culture 4.9 / 5
Way You Work 3.9 / 5
Help Desk Manager at Ameritech
Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4.5 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Help Desk Manager at APAC Customer Services
People You Work With 4.4 / 5 Work Setting 4.9 / 5 Support You Get 4.4 / 5
Rewards You Receive 3.5 / 5 Growth Opportunities 2.4 / 5 Company Culture 3 / 5
Way You Work 3.9 / 5
Help Desk Manager at Orthofix
in Lewisville, TX
Person You Work For 5 / 5 People You Work With 4.5 / 5 Work Setting 4.1 / 5
Support You Get 4.3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4.3 / 5
Company Culture 5 / 5 Way You Work 4.4 / 5
Help Desk Manager at Caliber Collision Centers
in Irvine, CA

Please give us a one liner to describe this review.

"I enjoy working here."

Person You Work For 4 / 5 People You Work With 4.8 / 5 Work Setting 4 / 5
Support You Get 4.6 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5
Help Desk Manager at Flight Centre
in Ramsey, NJ
Person You Work For 4.9 / 5 People You Work With 4.4 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4.5 / 5
Company Culture 4 / 5 Way You Work 4.4 / 5
Help Desk Manager at Bristol-Myers Squibb
in Carteret, NJ
Person You Work For 4.9 / 5 People You Work With 4.9 / 5 Work Setting 4.9 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.8 / 5
Company Culture 4.9 / 5 Way You Work 4.8 / 5
Help Desk Manager at CIBER
in Cedar Knolls, NJ

Please give us a one liner to describe this review.

"Working at Ciber/AlphaNet was fun."

People You Work With 4 / 5 Work Setting 4 / 5 Support You Get 4.5 / 5
Growth Opportunities 4 / 5 Company Culture 4 / 5 Way You Work 4.5 / 5
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