Hand & Stone Massage Spa Employee Job Reviews in the United States

"They are a Massage Envy rip-off. Nothing original nothing unique does not inspire want to do their best work. It is cookie cutter assembly line massage. Extreme favoritism, incompetent management and owner who does not give a s*** about her employees and describes them and I quote as dime a dozen. The front desk screws up so much it tries to blame it on the massage therapist or the estheticians. The manager was a former Pizza Hut manager and the front desk manager was an employer Publix who got fired for being a troublemaker. The lead therapist was trailer park trash with purple hair full body tattoos rigged of marijuana and just had the stench of trailer park written all over her. As far as the lead therapist I received the worst massage I've ever had from anyone and I got off that table bruised I have pictures to prove it if they want to dispute that. Plus everything you say and do is documented to use against to whether it is to try to get a raise or if they just want to get rid of you. Gutless management, micromanagement to the degree bullying but we can run it they back off real fast and the management looks like they've just peed all over themself absolutely gutless. They're a nice place to start if you want to stay at the bottom. The place will rob you of your passion if you stay there too long."

"Backstabbing co-workers, Front end Manager loves to create drama, who is two faced and loves to stir distrust and dissension between employees. No pay raises, benefits, management who were hired off the street and having no experience in the health and beauty industry. A Massage Envy ripoff with owners who do not care for their employees and will change the rules when it makes it easier to make a dollar. A very negative atmosphere where you can't wait to leave. Management loves to create fear among workers and try to make look embarrassing. No respect given while continually micromanaging, finding fault where there isn't any instead of doing their jobs to improve business."

"Hand and Stone has been a rewarding, challenging, and beneficial job. Being in this role I have learned how to deal with any type of personality, and make a game plan."

"Great concept, sloppy application."

What do you like about working at Hand & Stone Massage Spa?

"Treat your staff as equals who work hard and they will shock you every day. Little rewards such as kind words can make mountains move and memberships sell."

Do you have any tips for others interviewing with this company?

"Interview your owners on how much micromanaging they intend on doing. Read your contract , especially the hours portion.Refuse to sign a non-compete."

What don't you like about working at Hand & Stone Massage Spa?

"The owners are trained to put you down for every aspect of your job. They Video and Audio listen to everything you say. Micromanagement to an uncomfortable level. Never telling you you have done a good job. Unrealistic expectations of conversion rate. Threaten to clean house over numbers. Very low pay. Withhold bonus over numbers ."

What suggestions do you have for management?

"Double up on your spa associates and make one shift manager for each shift covered."

What do you like about working at Hand & Stone Massage Spa?

"Working with co-workers and clients. Creating advertisements to bring in more customers. The professional atmosphere and spa workplace. Experiencing a busy and growing spa."

Do you have any tips for others interviewing with this company?

"Be prepared to do a lot of work for your position. If you like sales go for it. Be prepared to work on all major holidays and weekends."

What don't you like about working at Hand & Stone Massage Spa?

"I was stressed out dealing with co-workers. At the end of the day the cash drawer was never correct. Staff was consistently stressed out and there was always a client breaking the rules. I became withdrawn since I did not want to become involved with co-workers personal drama. At times I did not want to push products on customers that were not interested. This caused tension between the manager and myself."

What suggestions do you have for management?

"Have better communication between offices. An informed training session for new employees and information that is readily available to reference. Work with employees who have lower sales before reporting them. Be less tolerant of clients that want to take advantage of workers."