9 Guest Services Associate Reviews
Guest Services Associates give their job an average rating of 3.6 out of 5.0. The Guest Services Associates happiest with their jobs are employed by Sheraton Hotels and Resorts with an average rating of 4.3 while the Guest Services Associates least happy with their jobs work for Wyndham Worldwide with an average rating of 2.4.
Submit a ReviewPlease give us a one liner to describe this review.
"They pay decent and its full-time. I wouldn't work there anymore."
What do you like about working at Wyndham Worldwide?
"They have good pay, good benefits, and stable hours for the most part."
Do you have any tips for others interviewing with this company?
"Be prepared to not have a voice of your own even though they say they encourage it."
What don't you like about working at Wyndham Worldwide?
"They micromanage everything, you are constantly being told what you are doing wrong, multiple coaching forms are expected, and you get fired for something you didn't even do, even though you have 20 people to back you up that say otherwise, yes TWENTY people."
What suggestions do you have for management?
"Stop breathing down your employees' backs all the time and let them try and do a good job on their own. I understand the need for training, but after you've been there for a couple years, you would think you'd have a handle on things for day-to-day basis. HR needs to do a more complete investigation before firing someone. I was wrongfully terminated there after an employee faked a back injury, then wrote up a 5-6 page report on every employee who ever did them wrong. Nothing was proven, he couldn't remember what he put in the report, yet they took it anyway and acted on it before checking his story out."
Guest Services Associate Career Rating Comparison
Please give us a one liner to describe this review.
"Good colleagues, steep learning curve"
What do you like about working at Sheraton Hotels and Resorts?
"I enjoy my colleagues. I trust my boss. I was well trained. The work, while not demanding, can be intense, but is entirely service-oriented."
Do you have any tips for others interviewing with this company?
"Be alert. Be aggressive about learning and helping. Dishonesty and laziness are extremely difficult to hide and are quickly punished."
What don't you like about working at Sheraton Hotels and Resorts?
"Broad economic trends effect tips, the majority of the salary, quickly and directly."
What suggestions do you have for management?
"I have no suggestions. They really know what they are doing."
Please give us a one liner to describe this review.
"A place to grow wings but not to fly"
What do you like about working at Towne Park?
"Interacting with people; it has strengthened my customer service skills."
Do you have any tips for others interviewing with this company?
"Demonstrate your work ethic."
What don't you like about working at Towne Park?
"Physically challenging but not mentally."
What suggestions do you have for management?
"Create new opportunities for advancement."
Please give us a one liner to describe this review.
"Only work if you need money desperately. There is zero opportunity for advancement regardless of your skill set."
What do you like about working at Comfort Suites?
"Getting the discounts on the rooms when I travel."
What don't you like about working at Comfort Suites?
"They do not promote from within."
What suggestions do you have for management?
"I would suggest they become more diversified in the management arena's (Not just white managers but asian, black, latino also)"
Please give us a one liner to describe this review.
"This is a really nice place to work but has no career growth."
What do you like about working at Baymont Inn & Suites?
"I enjoy customer service and this is a great place to do that! There is an opportunity to cultivate customer relationships and network."
What don't you like about working at Baymont Inn & Suites?
"management does not have the proper skills to handle the employees."
What suggestions do you have for management?
"There are reasons for rules. Everyone should also be treated fairly"
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