Greyhound Lines Employee Job Reviews in the United States

"I worked with Greyhound for just under a year. It was the best company to work for, if it were not for Covid I would still be enjoying this company."

"I worked at Greyhound from May 2019 to December 2019. The coworkers at the specific location that I worked were wonderful, very friendly, and helpful. The City Manager was a professional, understanding, and an overall great boss. However, there does seem to be a few individuals within the company that does not seem to have an appropriate attitude about the future of industries and companies as a whole. For instance, a useless proprietary system is used for everything from POS to accounting. I say it is useless because it requires what is an emulator to run the program on modern technology, which frequently crashed, was incredibly slow, and used un-ergonomic macros. It is a sunk cost that has money continually poured into it (as long as that program is used the IT department will be the highest functioning SBU at Greyhound). If a proprietary system was not bad enough, the technology being issued to the terminals definitely struggled to run the emulator which caused its fair amount of crashes. Not only is the technology used very dated, but integral pieces of equipment are also often cannibalized to keep other items running. This leads me to the last criticism, the C-level and upper mid-level leadership seem very disconnected from the rest of the company. By this I mean they use outdated business practices and seem to not want to conform to current times."

"I've worked for Greyhound for about 2 years at this point and it has been a wonderful experience. I've gotten lots of experience working for an international company in a key role within the company. I've gotten extremely close with many cutting edge technologies that have been a welcome addition to my career and skill set. It has great thus far."

"I’ve found Greyhound to be a great company with great potential. The management team is hands on, easy to work with and eager to service all their customers’ transportation needs. The pay is very competitive. This is the perfect opportunity for people that love to travel."

"Working at greyhound was fun and culture is very innovative. Very challenging projects that i have worked on helped me keep updating my skills."

"Never the same. Every day is a challenge."

What do you like about working at Greyhound Lines?

"Meeting the public and working with people from many different aspects of life."

Do you have any tips for others interviewing with this company?

"Just be yourself. Don't go in thinking you know a lot about the bus business."

What don't you like about working at Greyhound Lines?

"Can be very stressful for a prolonged period, and customers do curse at you."

What suggestions do you have for management?

"Put people back in the field to do the work."

"Enjoyable, challenging and loved solving customer issues."

What do you like about working at Greyhound Lines?

"I appreciated the pace and the daily challenges in working with employee and customers."

Do you have any tips for others interviewing with this company?

"It is an intensive customer service position, you need to like people and resolving issues within a set guideline."

What don't you like about working at Greyhound Lines?

"What I didn't care for was the excessive equipment breakdowns, causing customer dissatisfaction."

What suggestions do you have for management?

"To work on communicating delays and breakdowns to agencies, so they could better accommodate customers."

What do you like about working at Greyhound Lines?

"It was hectic at times but tolerable, easy to learn and fun once you got the hang of it."

Do you have any tips for others interviewing with this company?

"It made you feel like you had a job and that you provided a beneficial service for your clients."

What don't you like about working at Greyhound Lines?

"Work hours are demanding and you have to deal with all kind of people."

What suggestions do you have for management?

"Not really sure - show more compassion to the employees."

"I handle all AL & GL lawsuits against Greyhound Lines in the lower 48 states."

What do you like about working at Greyhound Lines?

"The ability to travel the country from coast to coast."

Do you have any tips for others interviewing with this company?

"Do your research before you apply and come in for an interview."

What don't you like about working at Greyhound Lines?

"We took a pay cut this year and the benefits were reduced."

What suggestions do you have for management?

"I would try to cut other costs first before reducing salaries."

What do you like about working at Greyhound Lines?

"Prior to downsizing creativity was valued. Direct customer/empoyee support was valued."

What don't you like about working at Greyhound Lines?

"Thru downsizing the company treated the HEAT system as another standard app. Loss of flexibility in hours."

What suggestions do you have for management?

"When you treat employees like children, you get problems. Treat employees with respect, they go the extra mile."