Fireside Hearth & Home Employee Job Reviews in the United States

"I’ve worked at trinity fired side since 2018-2022. This company ran two of my own personal vehicles into the ground driving for this company. I finally had gotten a work vehicle at the end of my third year. They had also been scamming me out of money on my paychecks. It took me awhile to notice since my checks didn’t seem that bad. But then I was working a lot more and not seeing much of a change on my checks. So I requested paycheck stubs.It took months before I was able to start getting them after asking multiple times. In the mean time I was making copies of my daily schedule and writing the price of each job I completed next to the jobs that I had gotten done. While in the process of figuring that out a new company had bought them out and they were also doing it I’m sure just due to what was originally being done. I told someone about it and they were able to resolve the problem. Probably was going on the entire time.We had many different supervisors throughout my 3years of working here. If you become a fire tech here you’ll be gone from 6am to nearly 7pm. A lot of the time during burn season I wouldn’t get home until 9pm. Working Monday-Saturday. They have very poor customer service so expect to also play the role as customer service when dealing with builders and homeowners. A lot of the time customer service wouldn’t even put what you would need to bring for the jobs, wrong phone numbers of builders, even wrong citys and address.You would call your supervisors and most of the time they won’t answer when you need help or have a question not to mention 2 out of the 4 supervisors I’ve had knew nothing about fireplaces nor NFI certified. There was a lot of talk about the fire techs getting NFI certified courses which never ended up happening of course. They have garage door manager making big decisions over fire techs/ Being in important meetings with fire techs.which makes zeros sense?This company does not value their employees nor customers what so ever."

"Good Company to work for."

"Fireside purchased the smaller company I was already working with."

What do you like about working at Fireside Hearth & Home?

"They had a very strong team and Rapid Continuous Improvement program. They were constantly trying to improve results as well as employee satisfaction."

What don't you like about working at Fireside Hearth & Home?

"I prefer more intimate company environments. Fireside is only one company within a huge conglomerate."

What suggestions do you have for management?

"For any management I would suggest continuing open door policies in which communication is allowed free flow. our office general manager at Fireside was very good at this."

What do you like about working at Fireside Hearth & Home?

"I liked that they treated me as a person right from the start of my employment. They always listed to my ideas and let our Team make most of the decisions on how to handle the workflow."

Do you have any tips for others interviewing with this company?

"Be truthful and when you make a promise to a customer always keep it."

What don't you like about working at Fireside Hearth & Home?

"Nothing - If I could have stayed there for the rtest of my employment I would have"

What suggestions do you have for management?

"Keep plugging away so that no additional lay-offs are needed"