LISTEN to your employees and Leads. They are in the thick of it day in and day out. They know what they are talking about - don't discount them. A valuable piece of advice would be, A happy worker is a hard worker. If they respect and admire your management style, if you are fair, if you listen, if you have a sense of humor and are personable, if you care - they will move mountains for you. They will be the most loyal and productive team you've ever seen.
Working for parks and resorts is amazing! There is lots of room for lateral movement as well as working your way up the ladder. Benefits are competitive and there is plenty of helpful material available to help you along your way. Disney is great about working with your schedule for personal life and school, and recently started offering college courses at no cost to you.You hear a lot about Cast Members not being able to afford to live, but you also have to take into account that most of these are part time Cast Members fighting against the extreme cost of living in California. I know. I have been there at the bottom of the ladder, only getting a few hours a week, but I picked up every shift I could, and reached out to try and find a better role and once I converted to full time, a ton of opportunities opened up. I am now full time, full benefits and still can't afford to live in California. All in all, I highly recommend working here, but you have to take initiative to move up and forward.
I would suggest a fairer system for injury, and an attitude adjustment for some of the people in First Aid/Cast Health. I would still be working there if it wasn't for my injury, and these people assumed the worst of me from the start. Also, some of the equipment in Outdoor Vending - namely the carts - need to be re-evaluated for safety.