192 Customer Service Representatives from DirecTV submitted salaries.
Current CEO: Bill Morrow
Status: Active
DirecTV is headquartered in El Segundo, California, and is currently headed by Chairman, President & CEO Michael White. The company was established in 1994 and currently operates in the United States, Latin America, and some Caribbean countries. DirecTV offers satellite television service to domestic consumers, businesses, and institutions, such as colleges and universities. This company services millions of customers in the U.S. Interested job seekers will find a broad range of DirecTV careers available in most markets. Individuals with experience in satellite installation and repair, customer service, and networking are constantly in demand.
Working at DirecTV provides employment in a respected and stable company. Customer service agents, salespeople, and sales managers are provided a competitive salary and regular opportunities to earn incentive-based pay and bonuses. Individuals interested in becoming field technicians can follow a clearly laid-out training and advancement plan. Depending on the market they work in and their level of expertise, field techs may work alone or in teams. Many individuals who hold this position at DirecTV have some control over their work schedule. Technicians are dispatched daily by call centers and are provided with a list of required home visits and a timeline in which they must be completed.
Sales personnel may work in call centers, local DirecTV offices, or on a contract basis as door-to-door sales people. As in all industries, customer service jobs with this company offer many day-to-day challenges. Upper management at field offices and call centers have created a DIRECTV culture which is supportive of employees and offers good opportunities for advancement and growth within the industry. There are over one hundred DirecTV offices and call centers in the U.S., allowing employees relocation opportunities. The satellite television industry continually adapts to new technology and networking systems, so network analysts and programmers also find excellent employment opportunities in many markets in which the company operates.
DirecTV benefits are commensurate with major competitors in the same industry. Full-time employees are offered a health and wellness package that includes medical, visions, and dental insurance plans, Flexing Spending Accounts, and emergency employee assistance programs. A 401(k) program is offered to employees who wish to save for retirement. All employees of DirecTV receive complimentary satellite TV service and their homes and may choose to gift satellite service to friends and family members. DirecTV hosts a comprehensive jobs website which lists all available careers at the company and allows individuals to complete an online application process.
Senior Director is the highest paying job at DirecTV at $194,000 annually.
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