6 Customer Retention Specialist Reviews
Customer Retention Specialists give their job an average rating of 4.2 out of 5.0. The Customer Retention Specialists happiest with their jobs are employed by Convergys with an average rating of 4.8 while the Customer Retention Specialists least happy with their jobs work for Combined Insurance with an average rating of 4.1.
Submit a Review"First and foremost I love being able to put myself in my customers' shoes, and truly understand them beyond the surface on a more emotional and psychological level. This allows me to not only solve their pending issues but more importantly build a relationship based on trust and understanding, I hate the lack of organization and structure of the call center itself."
"It's hard to find a job that can really give you satisfaction and the wages to support a family nowadays. This position gives you both, and that is great."
What do you like about working at Combined Insurance?
"I liked solving problems and helping people during highly stressful situations."
Do you have any tips for others interviewing with this company?
"Save at least $700 a month out of the salary that you take home monthly in case you lose your position."
What don't you like about working at Combined Insurance?
"The unfair employment termination process that was practiced along with the bait and switch practices that were practiced by the salesmen."
What suggestions do you have for management?
"I would've implemented for incentives for the pay rate to match the levels of work that was done."
Customer Retention Specialist Career Rating Comparison
Please give us a one liner to describe this review.
"Great place to get your feet wet in sales and marketing"
What do you like about working at Windstream Communications?
"Freedom to think outside the box, problem solve and create opportunity."
Do you have any tips for others interviewing with this company?
"Come to work everyday ready to succeed and you will..."
What don't you like about working at Windstream Communications?
"Advancement based on seniority not drive or productivity"
What suggestions do you have for management?
"none, as a company Windstream was one of the best run I have worked for."
Please give us a one liner to describe this review.
"Careerwise, AT&T is the worst company to work for. Ever. It was like having a job in the ghetto."
What do you like about working at AT&T?
"I made a decent living."
What don't you like about working at AT&T?
"Some of my coworkers were uneducated. Others came to work in pajamas. There were plenty of politics, but very little growth."
What suggestions do you have for management?
"Stop lying to employees."
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