63 CSR Reviews
Submit a ReviewWhat do you like about working at Lincare?
"I enjoyed working with patients, hospitals, and doctors on a daily basis. I like the fast paced environment, and having deadlines. I can work very well under pressure."
Do you have any tips for others interviewing with this company?
"Going into the medical field, it should really be something you love to do. Be ready to get the job done right, in a little amount of time."
What don't you like about working at Lincare?
"The only thing I did not like was when we were too short staffed. The CSR's would be on call a lot and it took a lot of time away from my family life. I didn't like going out in the middle of the night to service someone I didn't know in their home."
What suggestions do you have for management?
"I feel that the company I worked for made little mistakes. I would not do anything differently. My manager at the time is not the district manager for the company because she made good decisions in the best interest of the company."
Please give us a one liner to describe this review.
"Interesting, informational, a great training venue"
What do you like about working at Ameritech?
"I liked working with customers and helping them stay loyal by giving good customer service, such as resolving billing issues, or CPE (Customer Provided Equipment) help, and last, but not least, selling customers new products and services."
What suggestions do you have for management?
"I feel the talent acquisition department should screen applicants a bit more."
Please give us a one liner to describe this review.
"Poor - in fact, very poor."
What do you like about working at Asurion?
"I like that my shift is steady for several months at a time, so that I am able to plan and lead at least a partial family life outside of work. I like the concept of the service Asurion offers - it has great value and great potential - but the reality isn't living up to it."
Do you have any tips for others interviewing with this company?
"I suggest going online and reading reviews - there are many available. If you are applying for an upper level position, you may be fine - but if you apply to work the Call Center itself - watch out - the job is not at all what it was suggested to be. I am only 1 of over 100 reps for my particular line - I get at least 15 abusive calls a day, and from those I've talked to - they do as well. Since we average 40 or so calls a day - that's just barely under half of all customers, which is not a good ratio."
What don't you like about working at Asurion?
"Poorly prepared coming out of training. Frequent Supervisor changes, unable to build a relationship of truly work with one towards improvement - moved around every 2 - 3 months. Very poor IT and Support Departments. Systems are glitchy, slow, only partially function, and down completely more than half the time. Tools and resources are confusing, unclear, not user friendly, and also frequently not working. Meetings, coachings, development, training frequently cancelled and not rescheduled due to system or staffing issues - if not, then Supervisor can't do meeting because they're busy taking an escalated call that we are supposed to have a dept. to handle. More and more being added daily, with nothing taken away - metrics are virtually impossible to hit based on all of the above. Micromanaged to the point that your sincere statements are judged by others for if they felt they were sincere enough - the tone of your voice is judged by someone else for was it too loud, too soft, alert enough, energetic enough, sincere enough. Conversations with Supervisor are often monitored so I can't even speak freely with them. Given training, surveys etc. that are mandatory - but not given time to do them, and not permitted to perform any work related task outside of approved hours, so when do they get done. Then punished when they don't."
What suggestions do you have for management?
"Your people are so stressed that they are making themselves sick. Performance would actually probably be better if they weren't feeling this way - people have to feel motivated, not scared to perform well. Action plans if 1 month missed, job in danger is 2 months missed, even by a small amount - goals are unrealistic and punitive - even customers complain about it. The level of abuse we are required to endure from customers and clients creates a hostile working environment. If you have this many escalations - you are doing something wrong. Educate your customers and clients - most don't even know what the program is, although they bought it - have never seen their terms. If your polices and procedures are adding to the escalations - they need to be looked at. Let your support depts. do their job, and let the supervisor do theirs - I need to know that my supervisor is there for me."
Please give us a one liner to describe this review.
"Challenging, fun, rewarding, demanding and fast."
What do you like about working at AmeriPride Services?
"The challenge of self- supervision, the freedom to make decisions"
Do you have any tips for others interviewing with this company?
"Be a self-starter, be confident in decision making, think fast."
What don't you like about working at AmeriPride Services?
"The physical demand and the inconsistency in timely product delivery."
What suggestions do you have for management?
"More consistency in timely product delivery and service, workplace unity."
What do you like about working at Convergys?
"Able to Work at Home, so didn't have the gas, wear and tear on car, and clothes expenses"
Do you have any tips for others interviewing with this company?
"Only chose $30,000 - $40,000 because it was the lowest - try more like $15,000 or less."
What don't you like about working at Convergys?
"No or very little support, more stats related than customer service related. Didn't want to deal with issue to resolution (i.e. app errors, updating needed tools during working hours, no consequences for tech support that messed up computers)"
What suggestions do you have for management?
"I would actually live up to the promises of flexible schedules and better training."
Please give us a one liner to describe this review.
"Summer position"
What do you like about working at State of Vermont?
"It was a summer position and was better than collecting unemployment. learned quit a bit about how a government bureaucracy works."
Do you have any tips for others interviewing with this company?
"Be prepared to be over supervised and to be in competition with your fellow employees."
What don't you like about working at State of Vermont?
"I had a hard time dealing with people who lost their jobs for the first time in their life."
What suggestions do you have for management?
"Be more selective on your hiring policies, just because someone is being let go from one department isn't always a great candidate to deal with the general public."
Please give us a one liner to describe this review.
"Highly respected and knowledgable engineer"
Do you have any tips for others interviewing with this company?
"Be respectful of our customers because without them we would not be in business."
What don't you like about working at Sovernet Communications?
"I had to work every weekend and with my school schedule it gave me no days off."
What suggestions do you have for management?
"They should be more aware of their employees working conditions. I didn't mind because I was only there 24 hours a week."
What do you like about working at Unisys?
"The management does do what they can to accommodate everyone's schedules."
Do you have any tips for others interviewing with this company?
"Don't, stop, forget it. You are wasting your time if you are looking for a future."
What don't you like about working at Unisys?
"Everything else. There is no room for advancement unless you are buddies with the management. There is no raises, no future."
What suggestions do you have for management?
"Stop giving the good promotions to your friends, and overlooking the really qualified employees."
What do you like about working at Alpine Access?
"Their support. They are 100% behind their employees. They have access any time you need them, and all the Team Leads are there for you. They don't limit to your own team lead, everyone who can help does."
Do you have any tips for others interviewing with this company?
"Yes. Be honest, work hard. Accept change, and be prepared to work as a team."
What don't you like about working at Alpine Access?
"Sometimes wish the job was brick and mortar, and then I remember I get to work in bunny slippers."
What suggestions do you have for management?
"Keep up the support system and thank you for being there so people like myself have the opportunity to work from home for a good solid company."
What do you like about working at Alpine Access?
"Their support. They are 100% behind their employees. They have access anytime you need them and all the Team Leads are their for you. They don't limit to your own team lead everyone who can help does."
Do you have any tips for others interviewing with this company?
"Yes. Be honest, work hard. Accept change, and be prepared to work as a team."
What don't you like about working at Alpine Access?
"Sometimes wish the job was brick and mortar and then I remember I get to work in bunny slippers"
What suggestions do you have for management?
"Keep up the support system and thank you for being their so people like myself have the opportunity to work from home for a good solid company"
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