Comcast Employee Reviews for Customer Service Representative
Browse Comcast Reviews by Job Title →Customer Service Representatives at Comcast give their company a 4.0 out of 5.0, while the average rating for Comcast is 3.9, making them 3% happier than every other employee at Comcast and 5% happier than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
"The company has adopted a very harassing attitude towards Reps. Every day they come up with a new way to loser your job. If you actually try to HELP a customer , you get penalized. The concept is if you can''t solve the problem in 3 or 4 minutes , transfer the cust to another dept. I come from and environment designed on ONE CALL RESOLUTION, I find I cannot continue as I am required."
What do you like about working at Comcast?
"The atmosphere and experience that I gained from the position."
Do you have any tips for others interviewing with this company?
"I'm not really sure, just be honest and you can't really go wrong."
What don't you like about working at Comcast?
"Not much, it really was an excellent experience and I don't have any bad memories."
What suggestions do you have for management?
"Not really any to speak of, they run a pretty tight ship."
Average Customer Service Representative Ratings in the Past 5 Years
| Year | Salary |
|---|---|
| 2010 | $5 |
| 2011 | $3 |
| 2012 | $4 |
| 2014 | $2 |
Average Comcast Attributes by Customer Service Representative
"It was great, a lot to remember."
What do you like about working at Comcast?
"Benefits."
What don't you like about working at Comcast?
"Support and usage of software."
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