CitiGroup Employee Reviews for Customer Service Representative
Browse CitiGroup Reviews by Job Title →Customer Service Representatives at CitiGroup give their company a 3.4 out of 5.0, while the average rating for CitiGroup is 4.0, making them 16% less happy than every other employee at CitiGroup and 11% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
"I gave Citi a two star and not a one star only because of their pay and benefits are better than the average company, their hiring process is very positive, the classroom training is fair,but advicing employe's that 113% is not enough and that 100% to them is "still room for growth" is very Inappropriate. I have never been at a job were employe's constantly comment "Im just gonna walk out", "I hope I get fired I dont care" or "I just wanna to quit" day-bi-day shift after shift, rude customer after rude customer just to go to your bosses desk and have your boss tell you is100% wasn't good enough. You wont believe it until you see it."
What do you like about working at CitiGroup?
"Benefits"
What don't you like about working at CitiGroup?
"calls back to back/ stressful/ fees that are in place are pointless since we are to remove them at customers request."
What suggestions do you have for management?
"don't micro manage."
Average CitiGroup Attributes by Customer Service Representative
What do you like about working at CitiGroup?
"It helps with getting my bills paid to say the least but over all it's challenging with learning about anuuity and insurance products and how they work."
What don't you like about working at CitiGroup?
"The teamwork I give to my fellow colleagues and just beginning to learn more about what I do ."
What suggestions do you have for management?
"Right now to have a better way of training new emeployees to become more effective part of the team/department."
"It has been some time since I worked there sothings may have improved."
What do you like about working at CitiGroup?
"The flexible schedule."
What don't you like about working at CitiGroup?
"The inter office communication or lack thereof."
What do you like about working at CitiGroup?
"The benefits and my work schedule."
Do you have any tips for others interviewing with this company?
"Be ready to transform from a person to an unappreciated program."
What don't you like about working at CitiGroup?
"Honestly, everything other than the benefits and work schedule."
What suggestions do you have for management?
"That they do a better job in the care of their employees .To elaborate, I feel like I'm more of a robot to them rather than a person. My over achievements go unrecognized often and I feel utterly unappreciated more and more as the years go on."
"Nice place to work."
What do you like about working at CitiGroup?
"the people"
Do you have any tips for others interviewing with this company?
"good luck"
What don't you like about working at CitiGroup?
"nothing"
What suggestions do you have for management?
"reopen the center"
"I was able to finish school while working there."
What do you like about working at CitiGroup?
"The customer service and the team spirit."
What don't you like about working at CitiGroup?
"The management team."
What suggestions do you have for management?
"To not play favortism and to perform more with the teams."
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