62 Call Center Supervisor Reviews
Call Center Supervisors give their job an average rating of 3.6 out of 5.0. The Call Center Supervisors happiest with their jobs are employed by Affiliated Computer Services with an average rating of 5.0 while the Call Center Supervisors least happy with their jobs work for Mantra Entertainment with an average rating of 1.1.
Submit a Review"I really enjoy my jobs. I love helping people and making someone's day. I like to figure out how to fix the issues they are having and hearing the relief they feel when everything is fixed and they understand what is going on. Also I love helping employees the same way. Most of the time there is a way to make everyone happy in most situations. Only thing I hated was how management treated everyone and they didn't know their jobs. Most people came to me instead of the manager because I had all the answers when the managers only worried about getting their reports done. Had no idea about policies or procedures and ran the call center so ineffective . If they tried they could have saved the company a lot of money but they never wanted to think about why we had people only taking 2 calls in 8 hours of work. We were way over staffed most of the time which had to cost the company a lot of money."
Please give us a one liner to describe this review.
"Comcast is a great company with estabilished process and procedures."
What do you like about working at Comcast?
"I enjoyed wirking the the call center and that all process and procedure were documented."
Do you have any tips for others interviewing with this company?
"This is a very by-the-book company. They do not make exceptions for individual situations."
What don't you like about working at Comcast?
"The shift was subject to change every 6 months and you did not always get two days off in a row."
What suggestions do you have for management?
"Include the employees in project planning and listen to new ideas."
Call Center Supervisor Career Rating Comparison
What do you like about working at Appletree Answering?
"The company and it's employees are wonderful. The culture is fun, and their values are fully implemented."
Do you have any tips for others interviewing with this company?
"Be yourself. They can appreciate you're being upfront. and honest."
What don't you like about working at Appletree Answering?
"The hours are very non traditional, and I have a small child, whom I have limited time with throughout the week and weekends. We're required to work ever weekend and holiday as well."
What suggestions do you have for management?
"As a member of the management team, I would like for their to be more of a flex rotation for holidays and weekends."
What do you like about working at Epicor Software?
"I like the work that I do. I generally like the people that I work with and for (but turnover is high, so team dynamics change often)."
Do you have any tips for others interviewing with this company?
"The job description is pretty broad - and you are expected to do all of it. Those who can do it with a smile get noticed and rewarded."
What don't you like about working at Epicor Software?
"High turnover rate; A lack of training to strategically promote the companies core values."
What suggestions do you have for management?
"Well, that's hard to say because our segment of the organization gets largely ignored - even though my department is a revenue generating service supplier."
Please give us a one liner to describe this review.
"Good people but not enough vision."
Please give us a one liner to describe this review.
"This was a fun and exciting position."
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