Bright Horizons Employee Reviews for Customer Service Representative

What do you like about working at Bright Horizons?

"Testing software for the short period of time I was allowed to. Otherwise the job was excruciating."

Do you have any tips for others interviewing with this company?

"Don't interview with this company. It is an aweful place to work. If you want a job for about 3 months, then this may be a temporary solution (if you are REALLY desperate). But if you are there longer than that, you will understand why people are complaining about the management (specifically). If you really want to work here anyway, then tell them you are looking for a long term position. It might be a lie, but it is only one in comparison to the thousands you will be told by them. Dont believe them when they say their famous lie we are not the typical call center. They are the stereotypical call center in every way, especially the bad ones."

What don't you like about working at Bright Horizons?

"The management outright lies to the employees and when they are caught in lies, they always point fingers elsewhere. They hire managers right off the street with no phone experience instead of hiring from within. The right hand has no idea what the left hand is doing. The HR department is untrustworthy and underhanded. They concentrate on insignificant things and blow them out of proportion, and then things that should have attention are regarded as too difficult to deal with so avoid it instead. There are way too many bad things about this company to list here. I could write a book about the experiences that I have had to drudge through on a daily basis, and this is all an understatment."

What suggestions do you have for management?

"Treat my employees with respect and I would not foget about them contantly. When a one year review is due, don't wait until higher management is finally threatened 6 months later. Be more positive and motivate emloyees with meaningful motivational tools, not just food. Recognize employees that do a good job, not ignore them or not listen to them when they have good ideas."

"I was treated disrespectfully on a daily basis. Awful place to work."

What do you like about working at Bright Horizons?

"The opportunity I was given to test the new software."

Do you have any tips for others interviewing with this company?

"Don't interview with this company. It will be something you will regret, guaranteed. Maybe not instantly, but it will happen. Go be in a movie filmed in someone's basement before lowering your standards and subjecting yourself to this company."

What don't you like about working at Bright Horizons?

"Disrespectful management. Never told about a good job, but only told about mistakes. Micromanaged. Flaky and dishonest managers, supervisors, and HR are shady and underhanded. The medical benefits are useless."

What suggestions do you have for management?

"Hire managers from within, not off the street with no phone experience. Treat employees with respect. Do not put management's blame on other people, take some responsibility. Learn HOW to be a manager BEFORE becoming one."