Bed Bath & Beyond Employee Reviews for Customer Service Representative

"BBB has no respect for the folks at the bottom who make it all work."

What do you like about working at Bed Bath & Beyond?

"It's hard to get fired. But I don't know if that's necessarily a good thing. I can't even say the discount is worth it cause we get the same as any customer."

Do you have any tips for others interviewing with this company?

"Don't. Save yourself the mental anguish and stress. If you're terribly in need of a job and there's nowhere else to go, go for it. Otherwise, take the time to find something worthwhile."

What don't you like about working at Bed Bath & Beyond?

"Where do I begin? BBB will inform employees when they spend millions of dollars to acquire World Market (almost gloating about it), and they'll let you know how your added responsibilities saved the company millions, but mum's the word when you try to discuss compensation for additional duties. They couldn't even come up with a lie. The systems we work with are antiquated, constantly freezing when tasked with all of what we do on a daily basis. This causes frustration not only with employees, but also customers that have to wait while the computer catches up. Morale is terribly low but as long as there's a butt in the seat to answer BBB's beloved customers, BBB is happy. Instead of offering Free Shipping like our competitors do, they'd rather have us accommodate whenever a customer compares and complains. Why not just make shipping free to avoid the complaints/accommodations in the first place? Marketing is slimy in that they use colorful language to create loopholes and whatnot. NOTHING is straightforward with this company. The review sheet that determines whether we get a raise or not is unclear, when I brought my concern to HR a number of months ago, she took notes and I haven't heard from her since. I was mismanaged for a number of months, no manager feedback/coaching, and when this was brought to the attention of those that matter, I was essentially told what's done is done.They provide you with a handbook, but not everything applies, depending on where you work, and there are a number of unwritten policies that seem to change day to day, depending on who you ask. They discourage us from even approaching a Union Representative in the handbook. I wonder why that is... Forget about spending the holidays with your family--being there for BBB customers is more important. Compliments really don't matter, it's the complaints that count. Regardless of how rude or nasty or unreasonable a customer is to you, if they complain, expect to be reprimanded. You could have 75 compliments for outstanding service, but rest assured your raise will suffer from one complaint. It feels like we're expected to be robots here."

What suggestions do you have for management?

"Develop some semblance of respect for your employees. Understand that we are HUMAN 1st, and that we have lives and trouble just like customers do. Corporate sits on the hill making big bucks, spending weekends and holidays enjoying life with their family, recognize that your subordinates aren't lucky enough to have such luxuries."

"Life as a Retail Drone."

"I worked at Bed Bath and Beyond to provide pocket money while in school."

What do you like about working at Bed Bath & Beyond?

"I didn't really like the job at all. The only thing I liked was dealing with the people."

What don't you like about working at Bed Bath & Beyond?

"The management wasn't very positive."

What suggestions do you have for management?

"I believe they should respect their employees. Employees are the base of their company"