Bank of America Employee Reviews for Customer Service Representative
Browse Bank of America Reviews by Job Title →
Customer Service Representative
Person You Work For
4.8 / 5
People You Work With
4.8 / 5
Work Setting
4.8 / 5
Support You Get
4.8 / 5
Rewards You Receive
4.9 / 5
Growth Opportunities
5 / 5
Company Culture
4.8 / 5
Way You Work
4.9 / 5
Customer Service Representative
"Outstanding place to work for."
People You Work With
4.8 / 5
Work Setting
4.7 / 5
Support You Get
4.8 / 5
Rewards You Receive
4.8 / 5
Growth Opportunities
4.6 / 5
Company Culture
4.7 / 5
Way You Work
4.8 / 5
Customer Service Representative
Person You Work For
4 / 5
People You Work With
4.9 / 5
Work Setting
4 / 5
Support You Get
4.9 / 5
Rewards You Receive
4.9 / 5
Growth Opportunities
3 / 5
Company Culture
4 / 5
Way You Work
4.9 / 5
Customer Service Representative
Person You Work For
5 / 5
People You Work With
4 / 5
Work Setting
5 / 5
Support You Get
5 / 5
Rewards You Receive
5 / 5
Growth Opportunities
5 / 5
Company Culture
5 / 5
Way You Work
5 / 5
Customer Service Representative
Person You Work For
5 / 5
People You Work With
5 / 5
Work Setting
5 / 5
Support You Get
5 / 5
Rewards You Receive
4 / 5
Growth Opportunities
3.5 / 5
Company Culture
4.5 / 5
Way You Work
5 / 5
Customer Service Representative
"Great family company and compassionate."
Person You Work For
3.6 / 5
People You Work With
3.7 / 5
Work Setting
4 / 5
Support You Get
3.9 / 5
Rewards You Receive
4 / 5
Growth Opportunities
3.8 / 5
Company Culture
3.9 / 5
Way You Work
3.9 / 5
Customer Service Representative
Person You Work For
4.9 / 5
People You Work With
4.8 / 5
Work Setting
4.8 / 5
Support You Get
4.9 / 5
Rewards You Receive
3.4 / 5
Growth Opportunities
4.4 / 5
Company Culture
3.7 / 5
Way You Work
3.7 / 5
Customer Service Representative
What suggestions do you have for management?
"Take supervisor calls when client request to speak with one even after call has been de-escalated and client still wishes to speak with a supervisor."
Customer Service Representative
What don't you like about working at Bank of America?
"My shift started to have an impact on my children. The drive became too tiring getting off at midnight."
Customer Service Representative
Do you have any tips for others interviewing with this company?
"Be positive and assertive, making sure they know you're up for any tasks that will be given to you."
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