AT&T Employee Reviews for Premises Technician

What do you like about working at AT&T?

"The technology is amazing. I learn new things every day at work."

Do you have any tips for others interviewing with this company?

"Unless you're desperate, don't do it. Really. If you do, AT&T will needle and prod you for the stupidest reasons..."

What don't you like about working at AT&T?

"Management constantly figures out new procedures that affect our numbers or metrics, which can cause huge problems. For example, we can get fired because we took 15 minutes longer by calling some number before returning to a job. Even if we were on hold for those 15 minutes, AT&T doesn't care - it is your responsibility to not use those 15 minutes, so you end up suspended."

What suggestions do you have for management?

"Teach, teach, teach! AT&T expects employees to learn their jobs through osmosis; to just touch the IFD and download all the manuals into your noggin like The Matrix! Time and money are saved by actually SHOWING US how to use our equipment (rather than relying on us to figure it out while we're on the job sweating our efficiency numbers and our meters aren't working properly). Stop blaming the little guy for things that are completely out of his control!"

What do you like about working at AT&T?

"I like the pay and the benefits and the time spent at work."

Do you have any tips for others interviewing with this company?

"Please, if you do go in and apply, ask a lot of questions about this job."

What don't you like about working at AT&T?

"To me everyone that works for the company is treated like a number."

What suggestions do you have for management?

"Stop treating people like a number and the turnover rate would not look like it is."

"The job is very mundane. Not very rewarding."

What do you like about working at AT&T?

"It was close to home, there was plenty of overtime, and benefits were good."

Do you have any tips for others interviewing with this company?

"It's more of a young man's job, so drink lots of water!"

What don't you like about working at AT&T?

"I hated being outside in the heat and not working with peers in a team environment."

What suggestions do you have for management?

"I would suggest working two-man crews. It would be more productive."

What do you like about working at AT&T?

"It was a new experience working in the telecommunication field."

What don't you like about working at AT&T?

"No opportunity for advancement. There's no time to continuing education."

What suggestions do you have for management?

"More in-depth hands on training and more field training."

What do you like about working at AT&T?

"You have available resources to help complete the tasks at hand."

Do you have any tips for others interviewing with this company?

"Just be yourself and ask questions if you have any concerns."

What don't you like about working at AT&T?

"Being to strict with little room for improving the processes set forth."

What suggestions do you have for management?

"Let the workers do their jobs without the strict dictatorship would provide for a better work environment."

"It was a very good job."

What do you like about working at AT&T?

"I like the type of work I do, as well as being able to meet different people."

Do you have any tips for others interviewing with this company?

"Be sure to have a copy of all education you have recieved prior to the interview."

What don't you like about working at AT&T?

"The inconsistency of equipment given to technicians in the field."

What suggestions do you have for management?

"Make sure that all your technicians have the tools needed to do the job correctly."

What do you like about working at AT&T?

"Seeing the final results after installing Internet and Television Services."

Do you have any tips for others interviewing with this company?

"Be aware of constant changes with performance goals raised often."

What don't you like about working at AT&T?

"Each and every install had unreasonable goals for time completion."

What suggestions do you have for management?

"I would have two technicians work on the larger jobs."

What do you like about working at AT&T?

"Not a thing! Poor respect to employees. ATT wants employees treated poor!"

Do you have any tips for others interviewing with this company?

"Be aware of poor treatment by ATT. ATT wants 98% install time it takes to do a job plus 100% treatment to customer, and as an installer one cannot give that type of service. ATT's prem tech turnover is 87%."

What don't you like about working at AT&T?

"How they treat prem techs! The job is an open door - prem techs coming and going!"

What suggestions do you have for management?

"Treat employees better. Know that a prem tech needs a life and not working 60+ hours a week! Summer time 70+ hours."

"My manager had little regard for the safety of his employees."