AT&T Employee Reviews for Premises Technician

"This is NOT your father's AT&T. U-verse is managed by child minded people who think that having a 40% turnover rate of Premise Technicians, to reach their numbers, to receive better bonuses is good management. It doesn't take a genius to see that doing the same thing every month and expecting change is simply insanity, but like I said they are child minded."

"AT@T is terrible place to work at least in uverse"

What do you like about working at AT&T?

"PAY AND BENEFITS ARE GOOD BUT NOT GREAT HERE AT AT@T"

Do you have any tips for others interviewing with this company?

"IF you need a job badly its ok ,but if you have something descent try it out first because this place is terrible run away !!!!!!!!!"

What don't you like about working at AT&T?

"Employees are treated poorly with bad equipment and poor systems ,no time for family life, no loyality, turn over here is like working for fast food...half of my garage got fired over two years time. Bad modems and cable boxes count against you and will get you suspended or fired.no future"

What suggestions do you have for management?

"Employees and customers are assets not just a number. new employees cost a lot of money to train and get up to speed"

What do you like about working at AT&T?

"It's a job. I collect a paycheck and there are benefits."

Do you have any tips for others interviewing with this company?

"This is a job, not a career. Use it as a stepping stone until something better comes along."

What don't you like about working at AT&T?

"Everything an employee does is somehow calculated and graded. How long your truck idles, how long you are on a job, how many jobs you completed vs. jobs returned. Often you are dispatched on jobs that are not ready to be installed, and those jobs need to be returned in the system. However, returning a job goes against your dispatch efficiency which you are expected to maintain at a certain percentage. Some managers are not familiar with the work the technicians are doing and make unreasonable or asinine requests of the technicians. AT&T has a system (MSOC) that they feel is infallible. The system measures every job the same way (according to the services being installed), and does not allow for the uniqueness of each job. A 3-box install in a 2-bedroom apartment is a lot different than a 3-box install in a 5000 square foot home. As a technician, you still get the same amount of time to do both."

What suggestions do you have for management?

"I would really focus on the customers instead of the shareholders. I would talk to and have a working relationship with the hourly employees. Find out what they are experiencing and what they are hearing from the customers. I would hire managers from within the company - managers who have experience performing the jobs of the employees they will be managing. Get rid of the bean counters who think that everything can be measured by numbers. Listen to the technicians in the field. Hire trainers that have actually done the job that they are training technicians to do. Quality, quality, quality."

"This company was not for me."

What do you like about working at AT&T?

"I saw what it was like to work in another culture."

Do you have any tips for others interviewing with this company?

"If you leave your self respect at home, and do what your boss tells you to do, you should be fine."

What don't you like about working at AT&T?

"Their corporate culture, and macro management style. I believe they could treat their employees a little better."

What suggestions do you have for management?

"Their management does what they are told, they don't make policy, they just enforce it."

What do you like about working at AT&T?

"AT&T is a great place to work, grow and retire. In November, I'll have been with the company for 20 years!"

What don't you like about working at AT&T?

"I would like a larger base salary for the years of service that I have provided."

What suggestions do you have for management?

"The team would accomplish much more if they involved the craft workers in the decision-making process."

"Hard work does not pay off."

What do you like about working at AT&T?

"Pay and benefits are good, a lot of mandatory overtime."

Do you have any tips for others interviewing with this company?

"if you have no family, love overtime, have no integrity, love working holidays, and can lie, this is the place for you... all others with integrity, respect and common sense work somewhere else."

What don't you like about working at AT&T?

"Lies, rules changing weekly, bad equipment that employees get in trouble for, lots of stress, goals that go up every year, seeing good employees fired all the time, rules being broken to save their jobs (no integrity) at this company."

What suggestions do you have for management?

"Goals and greed go up every year and the most important things out there are the customer, and employees and upper management are running a once good company into the ground."

What do you like about working at AT&T?

"The best part about working for AT&T is working with customers."

Do you have any tips for others interviewing with this company?

"Be honest about your previous knowledge and experience from your work history."

What don't you like about working at AT&T?

"The company keeps adding more work to our job and giving us less time to do it. There are not many incentives."

What suggestions do you have for management?

"Work on making the company a better place to work for the employees. Managers currently don't act like they care, and rarely make employees feel important."

What do you like about working at AT&T?

"I liked the flexibility of working outside. There were a variety of work locations, and pay and benefits were both good."

Do you have any tips for others interviewing with this company?

"Rethink your decision to work with AT&T, rather than with another employer. If you take the job, don't expect any time with your family - family comes second at AT&T."

What don't you like about working at AT&T?

"The company expects that you will put the needs of the business ahead of your own family's needs. I was sometimes sent out of state for a month at a time."

What suggestions do you have for management?

"Show a little more empathy for your employees. Realize that they do have families outside of the workplace."