AT&T Employee Reviews for Customer Service Representative

What suggestions do you have for management?

"Listen to your employees and treat everyone with respect."

What do you like about working at AT&T?

"At a time when the communication industry was only just forming, AT&T was at the top of the charts. The rewards (in the form of gifts and commissions) were great."

What don't you like about working at AT&T?

"Over time, every day was required. I worked every Saturday. Also, once you reach a certain pay scale, you are let go to make room for new hires at lower pay."

"Great benefits."

What do you like about working at AT&T?

"There was always free food."

What don't you like about working at AT&T?

"Monitored calls."

What suggestions do you have for management?

"Do not monitor live calls. Too much feedback when on the phone with customer. Calls should be pre-recorded."

"Worked at AT&T for two years and assisted customers with billing products and services."

What do you like about working at AT&T?

"The pay was great."

Do you have any tips for others interviewing with this company?

"Stay positive."

What don't you like about working at AT&T?

"Layoffs!"

What suggestions do you have for management?

"Do more to keep the employees you have."

What do you like about working at AT&T?

"Steady employment, good benefits."

Do you have any tips for others interviewing with this company?

"Be a people pleaser at all times. Ask about every expectation, including career paths."

What don't you like about working at AT&T?

"Too much pressure from management to blow off customers without resolving all their issues on one call. Management was mostly unavailable to take escalations, and some openly resented taking valid ones.The addition of multiple requirements (per call) over the years made it impossible to meet management's statistical expectations and unrealistic goals."

What suggestions do you have for management?

"Emphasize one-call, final resolution of customer issues (rather than just building more call centers to handle the increased call volumes)."

What do you like about working at AT&T?

"The hours were pretty flexible."

Do you have any tips for others interviewing with this company?

"Go into the interview aware of the promotion rate."

What don't you like about working at AT&T?

"There was basically no room for growth."

What suggestions do you have for management?

"Listen to input from representatives."