AT&T Employee Reviews for Customer Service Representative

What do you like about working at AT&T?

"It was a strong and stable company. The environment was comfortable."

Do you have any tips for others interviewing with this company?

"Make sure you understand the job you are applying for."

What don't you like about working at AT&T?

"I don't like working in a union environment. It tends to create tension between management and non-management employees."

What suggestions do you have for management?

"Hire good people and trust them to do their jobs."

"My experience was fulfilling and provided me with greater knowledge."

What do you like about working at AT&T?

"I liked having the ability to help new/existing customers gain new communication devices."

Do you have any tips for others interviewing with this company?

"To be willing to assist and interact with different individuals."

What don't you like about working at AT&T?

"I don't like having to make customers pay high deposits."

What suggestions do you have for management?

"To make the security deposits more affordable and less expensive."

"It was a good experience."

What do you like about working at AT&T?

"The business customers always needed the most help. I enjoyed helping them."

Do you have any tips for others interviewing with this company?

"If you are not really a big fan of talking on the phone, then don't get this job."

What don't you like about working at AT&T?

"I did not like dealing with the residential customers - they never understood the issues."

What suggestions do you have for management?

"Let workers do business, since only some people are best suited for that."

"Great employees."

What do you like about working at AT&T?

"Great employees, great team goals, and great managers willing to work with employees."

Do you have any tips for others interviewing with this company?

"Great company to work for. The benefits are great: medical and 401k."

What don't you like about working at AT&T?

"I had no problems working for AT&T. Overall, it was a great company."

What suggestions do you have for management?

"Keep the good workers - pay more for old timers."

What do you like about working at AT&T?

"I liked being part of a mutlinational organization that prided itself on customer service and efficiency."

Do you have any tips for others interviewing with this company?

"For anyone applying to work with ATT Wireless I would stress the importance of understanding the need to be competitive, a team player, and value both customers and coworkers."

What don't you like about working at AT&T?

"I didn't like the union presence in our workplace as I felt that it was at odds with employee work ethic."

What do you like about working at AT&T?

"It was a job."

Do you have any tips for others interviewing with this company?

"Selling U-verse is #1, so expect the sales aspect of the job, regardless of training that states that compassion for our customers is your top priority."

What don't you like about working at AT&T?

"Even when you succeed (I was the #1 salesperson in April 2011), they'll be on your case about sales the very next day. Rather than working with those who aren't producing, they browbeat the top sellers."

What suggestions do you have for management?

"If you hire someone to do customer service work but know that the primary requirement will actually be sales, then be honest about it. And make pay commensurate, not $11 and change per hour."

What do you like about working at AT&T?

"Always doing the best, and new things for their customers."

Do you have any tips for others interviewing with this company?

"Be prepared to not have a life outside of work."

What don't you like about working at AT&T?

"They are corporate and their employees are replaceable to them."

What suggestions do you have for management?

"Management is great. It's the CEO above that needs help."