Assistant managers interact with the public on a daily basis. They solve disputes among customers and sales associates, handle customer service issues or assist the general manager in a number of managerial tasks. Assistant managers may schedule or monitor deliveries, handle invoices, address safety issues or engage in record keeping duties. They may also increase company revenue by creating and implementing innovative sales techniques.
Skillset: Successful assistant managers must be skilled leaders. They must have a thorough knowledge of business practices and general operation techniques. Beneficial personal qualities include good communication and organization skills, an easy-going personality, self-governing, self-motivating and a pleasant disposition.
Education: Most employers look for individuals who have a few years' experience in sales in a related field. For example, an employer seeking an assistant manager for a car dealership will want to hire someone who has experience in car sales. Some employers choose to promote from within based upon company loyalty, work history and overall sales performance. In other cases, employers will hire managers who have a degree in business management or who have completed an internship.
Career Path: Because most assistant managers earn their position through years of company loyalty, most candidates begin their career by taking a sales associate job at the company of their choice. Volunteer to attend management training or continuing education seminars to increase promotion opportunities. Sales managers can also gain an advantage and show their competency by earning a certificate or degree in management.
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