Whatever you are doing, do the opposite of it. Things to change: Horrible pay, disorganized mess, archaic technology, unpaid overtime, management that is not to be trusted, no promotions, no raises, no vacation time, medical and dental plans are not as good as they used to be.
Place is toxic. They treat their employees like they are in kindergarten. Multiple layers of management and nothing gets done. Customer complaints are common so if you are working the front line, get used to frustrated people calling in about technology and associates that don't know anything about retirement plans. 'Benefits were awful and pay increases are not common at all. Talent will leave this company at first opportunity. Only people remaining can't get a job anywhere else.
More/better leadership pathing across functions; end silo approach between teams