"Ability to embrace entry level skill sets and provide a range of opportunities for advancement opportunities. Highly committed to the client based programs, however minimal ability to adopt innovative operations style to change the customer service methods for success."
"I’ve worked for ACT since October 2018. Since I have been there I have seen a moral decline, both in supervisor and representative rolls. I no longer feel the company has mine or anyone else’s best interest at heart."
"I worked for ACT 6 months and it was a management by fear environment starting with the SVP level. I observed turnover rate at manager and supervisor positions above normal. Despite being the top center in the entire company and ranked in the top ten among 62 client centers, executive leadership is about threaten employee jobs on a daily basis."
"This company is disorganized, training does not cover the essentials of the job. There are no agendas to follow. When you are sent on the floor, there is no team introduction. Little or no assistance unless you fall into being a “favorite” or known person of the supervisor. No desk assignments, equipment might be be broken or not working, instead of fixing, you just get moved to another desk. Schedules are never consistent."
"ACT definately needs some work in many facets of employment."
What do you like about working at Advanced Call Center Technologies?
"We are nationwide"
What don't you like about working at Advanced Call Center Technologies?
"Our management team is very un-organized."
What suggestions do you have for management?
"Understand project management methodologies."
Advanced Call Center Technologies has an overall rating of 2.9 Average Rating out of 5, based on over 4 Advanced Call Center Technologies Review Ratings left anonymously by Advanced Call Center Technologies employees, which is 26% lower than the average rating for all companies on CareerBliss. 50% of employees would recommend working at Advanced Call Center Technologies.
Advanced Call Center Technologies employees earn $28,500 annually on average, or $14 per hour, which is 57% lower than the national salary average of $66,000 per year. 4 Advanced Call Center Technologies employees have shared their salaries on CareerBliss. Find Advanced Call Center Technologies Salaries by Job Title.
50% of employees would recommend working at Advanced Call Center Technologies with the overall rating of 2.9 out of 5. Employees also rated Advanced Call Center Technologies 2.0 out of 5 for Company Culture, 3.5 for Rewards You Receive, 2.0 for Growth Opportunities and 2.5 for support you get.
According to our data, the highest paying job at Advanced Call Center Technologies is a Director of IT at $95,000 annually. Browse Advanced Call Center Technologies Salaries by Job Profile.
According to our data, the lowest paying job at Advanced Call Center Technologies is a Customer Service Specialist at $13,000 annually. Browse Advanced Call Center Technologies Salaries by Job Profile.
According to reviews on CareerBliss, employees commonly rated the pros of working at Advanced Call Center Technologies to be People You Work With, Person You Work For, Rewards You Receive and Way You Work, and cons to be Company Culture and Growth Opportunities.
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