Advanced Call Center Technologies Employee Reviews for Anonymous Employee

"Unprofessional unorganized horrible job"

"Ability to embrace entry level skill sets and provide a range of opportunities for advancement opportunities. Highly committed to the client based programs, however minimal ability to adopt innovative operations style to change the customer service methods for success."

"This company is disorganized, training does not cover the essentials of the job. There are no agendas to follow. When you are sent on the floor, there is no team introduction. Little or no assistance unless you fall into being a “favorite” or known person of the supervisor. No desk assignments, equipment might be be broken or not working, instead of fixing, you just get moved to another desk. Schedules are never consistent."

"I worked for ACT 6 months and it was a management by fear environment starting with the SVP level. I observed turnover rate at manager and supervisor positions above normal. Despite being the top center in the entire company and ranked in the top ten among 62 client centers, executive leadership is about threaten employee jobs on a daily basis."