Working at Alliance Data in Westminster, CO: 2 Employee Job Reviews by Real Employee working in Westminster, CO Area

"The company was great to work for but the new metric VOICE holds us accountable for the customers feeling against the company and it's policy. If a customer makes a payment over the phone we are required to charge a fee, if the customer is upset and gives a failing review the agent is held responsible. The same thing goes for late fees, bill due date or any other policy the company has. The customer can clearly state the agent was friendly and answered all of the questions but if the company receives a low score so does the agent along with the possibility of a consult up to and including termination. That in my opinion is cowardice."

"Alliance Data was a great place to work but was a satelite office and was limited to growth opportunities."

What do you like about working at Alliance Data?

"Alliance Data had great training and personal growth programs to ensure personal success."

What don't you like about working at Alliance Data?

"The limited growth opportunity."

What suggestions do you have for management?

"Allow supervisory staff to be involved with more global projects."