Alliance Data Employee Reviews for Anonymous Employee

"I’ve worked with the company for a little over 5 years and its been a blast since. I’ve been able to meet new people and face challenges as well, however the family dynamic on teamwork makes it bittersweet that I want to grow more outside of the company."

"Pay is decent for call center, however, the company isn't the best to work for. They do not care about their employees and they make you work multiple departments without proper training, no raise and it's mandatory."

"I’ve worked for Alliance Data for the last five years. I really appreciate the community involvement. All the volunteer opportunities that ADS that I was able to participate in has been fulfilling. I’m also proud of the software projects that I’ve worked on while ADS."

"I’ve been working towards success with a well know company Alliance Data, very professional but casual environment. I myself ranking in the top 5% as a customer service representative handle costumer who need assistance with their credit card. Alliance data is partnered with many brands such as Victoria Sectet, Lane Bryant, Ashley Stewart ,ect."

"I am not sure if this is needed for the application, but for Jobot."

"I've worked here for 5 years and it is very difficult to introduce new concepts, ideas, and technology. Buy-in is very slow and the status quo fights back hard."

"The company was great to work for but the new metric VOICE holds us accountable for the customers feeling against the company and it's policy. If a customer makes a payment over the phone we are required to charge a fee, if the customer is upset and gives a failing review the agent is held responsible. The same thing goes for late fees, bill due date or any other policy the company has. The customer can clearly state the agent was friendly and answered all of the questions but if the company receives a low score so does the agent along with the possibility of a consult up to and including termination. That in my opinion is cowardice."