WDS Global Employee Reviews for Technical Support Agent

"Complete lack of support from management and they are very hypocritical."

What do you like about working at WDS Global?

"Decent pay for what you actually have to do. If you have emergencies you have 6 points which are days you can take off without vacation."

Do you have any tips for others interviewing with this company?

"Go work at DirecTV or T-Mobile if you have to work at a call center."

What don't you like about working at WDS Global?

"Training is laid back but lacks. Transition is on-the-job training. My class was the first to only get 2 weeks instead of 4 which we were blindsided with. Lots of help in transition then you're put on a team. Mine was lead by a 22 year old who was very rude and passive-aggressive. I sat nowhere near my team because the seats were always full in that area so I sat with people I didn't know. I had a customer ask for a supervisor one night and no supervisor would take the call. They were too busy helping their own agents is what I was told. My supervisor had left early. I was told to tell the customer that all the supervisors were busy but that they weren't going to do anymore for her than I could. To me that was unacceptable from a business standpoint and I left that evening and quit the next day. In short, WDS was hell."

What suggestions do you have for management?

"Don't be so rude and lazy. Make the building look nicer and not so run down and dirty. New chairs or desks would be nice."