19 Voice Engineer Reviews
Voice Engineers give their job an average rating of 4.3 out of 5.0. The Voice Engineers happiest with their jobs are employed by CARQUEST with an average rating of 4.3 while the Voice Engineers least happy with their jobs work for Networkers Home with an average rating of 3.9.
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"I love that I learn something new every day and get to train and assist my technicians in resolving technical issues. hate the hours I have to put in but they are needed to ensure our customer issues are resolved."
"I believe the Telecom Department is the backbone of Store Support, as we assist in managing the connectivity of the circuit, provide expertise in implementing and configuring the voice piece of all implementations and transfers. Our department is crucial in resolving issues with fax lines, credit card terminals, and break fix issues with the phone lines."
"As a voice engineer, being part of a team that is essentially the backbone for most businesses is why I enjoy it. As a voice engineer, we maintain voice lines, fax / credit card lines, supervision of an integrated circuit, and MACD change requests when needed. As far as what I hate, I believe that would be the Service Level Agreements that need to be met in stressful circumstances, but I have proven to consistently meet those SLA's throughout my work history."
Please give us a one liner to describe this review.
"AT&T is a great company to work for."
What do you like about working at Bank of America?
"I liked the work and the people with whom I worked. As a team lead, I was encouraged to be a self-starter and to share my knowledge with co-workers, as well as to undertake challenging assignments."
What don't you like about working at Bank of America?
"I didn't particularly like the location to which we were most recently moved. I also didn't like the fact that our entire organization was outsourced."
Please give us a one liner to describe this review.
"It's just a job, not a career."
What do you like about working at Electronic Data Systems?
"The workers were mostly very diligent and responsive and helped each other out."
Do you have any tips for others interviewing with this company?
"Don't believe the double talk from management, this is a company with little job satisfaction and minimal compensation. Their corporate position is to do the least amount of actual work for the most amount of money from the customer, but they expect the worker level personnel to make up the slack between the promised customer expectations and the minimal staffing levels of EDS."
What don't you like about working at Electronic Data Systems?
"The management chain of command was very sketchy. The place was matrix management run amok, too many management layers with the management not understanding what the workers needed to get their job done. They had non-technical people managing highly technical people with the resulting confusion in level of effort needed to complete jobs to meet expectations. IT was a terrible place for engineers because they just didn't want change or innovation, they just wanted status quo with the least amount of expenditure."
What suggestions do you have for management?
"Get rid of all of the layers of management and administration and hire more technicians and support personnel instead of middle managers and admin people. There were far too many people managing the paperwork and not enough people supporting the customers. It was very hard to make improvements due to the glacial nature of change in such a bureaucratic behemoth."
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