VITEC Solutions Employee Reviews for Anonymous Employee

"I worked at VITEC for many years and found it to be very rewarding. I see negative reviews and understand who wrote them, being a smaller NYS company you tend to know everyone. The experience I gained at VITEC before moving my family out of state was tremendous. I achieved HP, Dell, Lenovo, A+, networking and other industry leading certifications at no cost to me. I built my knowledge from an inexperienced tech given a chance to work here to a highly respected technician by all of my customers. My immediate manager strived for excellence and drove me to excel and become better which I did. When I needed to leave VITEC for family reasons my new employer was impressed at my wide range of qualifications and training I received at VITEC and hired me immediately. At VITEC if you want to work your 8-5 job, improve your skills and be respected by your peers it’s the right place for you. If you are one to slack off, not contribute and be part of the team environment then you will be asked to leave where you can write a negative review blaming others for your problems. VITEC techs repair about 2,000 computers, printers, servers etc. per month, and keeping customers happy was always at the top, so to the naysayers a few complaints out of 20 thousand repairs a year isn’t bad. I’ve read the negative reviews regarding repairs from a tech's standpoint and they aren’t reasonable… companies can’t diagnose, spend an hour or two to tell you what’s wrong with your printer, computer etc. for free. And yes, after diagnostics you may need an expensive system board or other parts that are very time consuming to replace. Some printers take hours to disassemble and replace parts, then calibrate and test, meaning one repair can take a tech 3-4 hours by the book. Best of luck VITEC! I will miss this company, Great Job!"