The Vanguard Group Employee Reviews for Customer Service Associate
Browse The Vanguard Group Reviews by Job Title →Customer Service Associates at The Vanguard Group give their company a 2.1 out of 5.0, while the average rating for The Vanguard Group is 3.9, making them 60% less happy than every other employee at The Vanguard Group and 53% less happy than every other Customer Service Associate on CareerBliss - the happiest Customer Service Associates work for Gander Mountain.
What do you like about working at The Vanguard Group?
"The benefits and job security are good. It is a younger environment."
Do you have any tips for others interviewing with this company?
"Look somewhere else unless you enjoy mindless dribble. Know the STAR format of interview questions. Focus on the client first."
What don't you like about working at The Vanguard Group?
"Micromanaged in the phone centers. There is little room for career growth in the Charlotte office. The policies and procedures are ridiculous."
What suggestions do you have for management?
"I would increase the salaries of all employees. I would change the hiring/promotion methods. I would provide monetary incentives for meeting useful goals. I would not micromanage as much."
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