United Services Automobile Association Employee Reviews for Field Claims Service Manager

"USAA is a leader in the financial services marketplace. The overall corporate culture is excellent and they truly value their members. It's been a pleasure to work there in so many ways. While USAA is excellent overall, as a large organization they are subject to many challenges that can create frustration for their employees and members. If I had one piece of advice to top level management, it would be to allow more authority for decision making at the front-line employee and manager levels."