Working at Travel Outlook in Santa Fe, NM: 56 Employee Job Reviews by Real Employee working in Santa Fe, NM Area

"It’s been a fun and rewarding experience for me so far. I have more time to spend with my family and no more traffic rush going to and from work. Work was challenging at first, but you just have to stick to your training. Work here long enough and everything becomes second nature."

"When management wants to get something done, they can be quite rude. The opinions of employees or their personal lives don't matter much. I felt I was neglected here. They pushed me to work on the weekends also."

"I’ve been with the company for more than a year now and I could say that it has changed my mind about working at home. It’s a full-time job that pays decently and with real benefits."

"Remote work set-up so it’s safe. Also, this set up allows me to do things other than work. Standards are high and my former co-workers resented this. But the company provides the necessary training so I don’t really see why this was a problem for them. For me, this has been a really comfortable way of breaking in the hotel industry - a nice first step to a rewarding career in hospitality."

"It’s hard to find another work setup like this. Travel Outlook has given me the opportunity to work full-time in the comforts of my home. They also made my transition to working remotely easy by providing me with the tools and training to effectively perform my job."

"The management needs to understand one simple thing if you want employees to improve the quality of the calls, you need to pay us more. You can't pay a small amount and expect us to deliver superior quality time and again. Also, the work pressure and stringent monitoring need to be halted immediately."

"Travel Outlook has been in the business for 15 years but still growing. They provide top-notch training which really leveled up my skills. I have saved a lot by working from home so in effect, I’m getting so much more than my previous job. Our President is a visionary and inspiring leader to work for. My co-workers are friendly though we don’t really see each other much. Benefits: Dental / Health / Vision Insurance, Disability / Life Insurance, Employee Assistance Program, Employee Discount, PTO, Referral Program"

"The training is fun and thorough. This job has taught me so much about customer service and connecting with people. Even working remotely, they still did an excellent job of keeping in touch with the team. I had no problem bringing forward any concerns or questions."

"There’s nothing not to like about working here. I get to work at home and enjoy a healthier work/life balance which in my opinion is more important than the pay. Management is very transparent with their expectations and my direct supervisor is easy to reach whenever I have any concerns."

"Working from home is the only good thing about working here because of the control-freak management. they micromanaging our progress and constantly pressure us to do better. It's exhausting and toxic and doesn't help us in any way to perform how they want us to."

"Highly stressful, no insurance or benefits Same as other call center jobs, it is highly stressful during peak hours. If you get a complaint, you won't be able to call on a manager to help you out with the issue."