Pay your reps a least the industry average wage which is $40k-$50k base, and raise the commission to at least 10-15%!!! Quit the fear/scare tactic when it comes to motivating sales people, it's counterproductive. Losing a lot of subs to competitors-perhaps you should concentrate on that.
Reduce clutter of multiple applications. Stop sales from making promises that cannot be delivered without a miracle. Set realistic financial goals that do not result in personnel getting let go or disciplined, tarnishing their reputations. Make employees happy to come to work, not dread it.
Time Warner as a company and the immediate front line supervisors are excellent. I work directly with the business entity which I support. Our relationship could not be better. It's only since new IT management came in a couple of years ago that the push to outsource began. Despite constant setbacks and failures, the drive continues and I am being caught up in it. I work independently and have developed from the ground up all aspects of one of our tier 1 compensation systems. Its complexity and success rival that of any of the other applications supported within the organization. This success, however, is not enough to dissuade upper management from their chosen path. Again, the difficulty is within the Corporate IT SysDev group, not Time Warner as a whole.