Spectrum Brands Employee Reviews for Customer Service Representative

"Spectrum was ultimately a wonderful place to work. It gave me an opportunity in the customer support world when I had absolutely no experience in a call center environment, let alone in customer service. While they offered a great benefits package and excellent pay, I feel there were a lot of areas where they lacked competence. For instance: The communication between upper-management, supervisors, and representatives was poor. Policies would constantly change (as to be expected in a growing business), but policies would quickly become convoluted, confusing, or at times, incomplete. I'm also not a huge fan of upper-management who tend hide away in their offices, never interacting with their employees. At times, the software and hardware we were provided would rarely be up-to-par, which would create a rather difficult day on the job, and management wouldn't address it until center-wide metrics would drop. Overall, Spectrum is a great company for those who need to get their foot in the door, but I truly believe fixing these management issues, would also lower their turn-over rate."

What do you like about working at Spectrum Brands?

"I loved the work it self"

Do you have any tips for others interviewing with this company?

"don't expect to go far with this company!!!!"

What don't you like about working at Spectrum Brands?

"They don't like to compensate for hard work. They will provide you with more responsibilities, without the compensation."

What suggestions do you have for management?

"If you expect to be paid for more responsibilities, so do your employees, take care of them!!!"