Sonesta Employee Job Reviews in the United States

"Sonesta acquired our hotel in December 2020 and it has been a bad experience since. The first red flag was when they strung our AGM along, having her do the GM duties without pay, and then refusing to promote her. Secondly, they lied about things she said during her interview process with the head of our brand (I was in the room during her entire interview unbeknownst to him). Lastly, they rolled out a new bonus plan to the DOSs in April 2022 and then changed a large number of sales targets in September. This cut my bonus $13K and lowered others' significantly as well. These new targets included numbers for July and August that did not match what had already been actualized in those months. The reasoning given included inaccurate forecasting in certain segments when the on-property teams were never told to forecast inside segments (they were only doing a general forecast at that point). This company grew too big, and too fast, and were not prepared to do so. They are horribly unorganized, they communicate with on-property teams poorly, and they do not value their employees. Steer clear."

"Sonesta hotels has a strong culture of caring for their associates. Great company!"

"SONESTA is a new company that is now the 8th largest hospitality giant in the industry. We strive on exceptional customer service and the opportunity to make a memorable experience to all guests that enter through our doors. Being an executive member of our hotel, our Engineers focus on the utmost exceptional level of service to not only our guests but the hotels employees as well. We all share the same vision by working as a group to accomplish our main goal which is to be the best hotel company in the industry."