My typical day at work was covering for all the people who called in sick for whom the upper management kept giving extra chances. Then I would get my own work done. When I would ask for help, I received rubber stamp 'figure it out yourself' answers, or outright snarkiness. Not once did I receive real time meaningful help from my superiors. What I learned from all of this was that I had to be excellent all on my own. I was for 7 years. Last year right before T-Day break when the FSLA rule appeared to be going through, I was promised a raise. The FSLA rule was blocked right before break, but three days after my raise was supposed to have taken effect, it was taken away, and then the company tried to blame the court system in a mass email--as if promised raises 'had' to be taken away when the case was only that they 'could' be. This is not the only mistrustful action on Sodexo's part, but it's a good example of this company's MO--a culture of secrecy and spooks. The hardest part of my job was being stuck between union workers who spent exactly the number of chances they had before they got in real trouble and a company that when I asked for bread for being instrumental in winning a 10 year contract gave me a stone. The most enjoyable part of my job was being the boss of over 100 people. It was really swell getting to know all my new employees and deepening relationships with the long timers who showed up for work. In summary, never work management for Sodexo. At a corporate training, I was in a class with a majority in worse situations than I. When I finally left Sodexo, my final paycheck was screwed up 4 times and I was still shorted.
The job as a food server is easy, really easy. It's just very disorganized, frustrating, and there is no actual training process which does not couple well with the fact that there is a high staff rotation due to everybody working there being a student, or at least used to be, you can expect everybody to quit within a year or two. My motto for the place is, "Get good, leave." As in, get good at the job, then leave shortly afterwards, because by that time you're off to your new job that actually has something to do with what you studied or is simply better than here.
We're discouraged, or better said, prevented from working 30 or more hours, and if you prove to be a useful worker you become an unofficial "shift lead" which has no benefits besides being tasked with more jobs and being responsible for the shortcomings of your other cowers on your shift.
Since we are contracted out by the school, they have a strong grip on what our budget is to work with, what we serve, and how we handle our appearance. So far, the only way to really get a tool or machine that is breaking down replaced is for it to become completely useless. I have been trying to get our coffee machine replaced for the past four months, the school and the Sodexo company have had a repairman look at it about eight times now. Ridiculous.
The job is easy, but I'm frustrated at how disorganized and difficult to improve it can be.
First off, Sodexo hires all management and or laymen positions as a contracted position based on a contract setup with various clients in the government, food, commercial and healthcare industry. What they don't tell you is how screwed up the contracts are with the client and now you have to meet ridiculous demands from the client. Most of all the client always asks for more outside the contract and Sodexo expects you to go outside the contract to make the client happy so the client takes advantage of this situation and it makes it harder for you to accomplish your goals. Your manager will give you work to complete from Sodexo Corporate or from the District Manager but will not give you any understanding on how to complete these crazy tasks with no real instructions. Also you get no support from Sodexo Corporate or HR in Gaithersburg, MD or from any of the District Managers. The District Managers keep giving you more work from Sodexo Corporate to keep you bogged down on paperwork which is ridiculous demands, so the District Managers can meet their targeted KPI's but in all reality it is set up so the District Managers can get bonuses if they meet these targets. Keep in mind you have to also provide paperwork to the client so to please both sides is impossible demands. In short, Sodexo is a paper company and mostly all of their accounts are P&L accounts so they don't really care about their employees as long as they are making a profit you are expandable. The only real training you will get is Diversity in which is good but the rest of the training they provide is about how there are different programs to help deal with clients or review contracts but unfortunately your District Manager or Sodexo Corporate never applies them so in other words it's just hog wash to make you feel they are a well rounded company. The have the worst benefits and you are expected as managers to work 10-12 hour days, which sucks especially if you have a family or want free time with friends.