A service advisor greets customers at a car dealership and communicates with them to find out what kind of service they may require. On a typical day, a service advisor greets customers as they arrive and assist them in getting their vehicle serviced. They will also answer incoming telephone calls and schedule service appointments.
Skillset: It is required that service advisors be organized and demonstrate excellent communication skills. They must also be able to multitask and have knowledge of vehicles the company services. Service advisors must be familiar with regulations required by state, federal, and local law.
Education: Most employers expect a service advisor to have a high school diploma or GED. Knowledge of cars and vehicles is mandatory and employers may offer training on the company’s product lines. They will also require that service advisors know how to operate a computer.
Career Path: Service advisor positions are considered to be entry-level and require strong communication skills and technical knowledge. It’s a great opportunity to gain experience and build up a resume. Pursuing a bachelor’s degree in engineering or a related field will help increase desirability and promotional opportunities.
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