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90 Senior Technical Support Engineer Reviews

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"Technical support requires management skills that most companies aren't willing to pay for. Taking the fallout on a bad software patch or staying late to 11:30 pm because you're still on a 3 PM call. On the positive side you learn to overcome stressful situations and communicate effectively. Exposure to all tech issues. Being current all the time. IMHO, you can only do this for so long and it's time to achieve something that feels more challenging and rewarding and most importantly - STABLE."
Posted 11 years ago in Westborough, MA
Senior Technical Support Engineer at Alcatel-Lucent
Person You Work For 4.3 / 5 People You Work With 4.4 / 5 Work Setting 3.9 / 5
Support You Get 4.6 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 3.9 / 5
Company Culture 4.7 / 5 Way You Work 4.5 / 5
Senior Technical Support Engineer at EPAM Systems
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 2.5 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Senior Technical Support Engineer at Caterpillar
Person You Work For 4.5 / 5 People You Work With 4.4 / 5 Work Setting 4.7 / 5
Support You Get 4.5 / 5 Rewards You Receive 4.6 / 5 Growth Opportunities 3.5 / 5
Company Culture 4.6 / 5 Way You Work 4.5 / 5
Senior Technical Support Engineer at Ericsson
Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4.9 / 5
Support You Get 4.9 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4.9 / 5 Way You Work 4.9 / 5
Senior Technical Support Engineer at NetApp
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Senior Technical Support Engineer at Bytemobile

What do you like about working at Bytemobile?

"I met several really smart, and friendly people at Bytemobile, and I was able to gain more experience working with very large customers, and learn new technologies."

What don't you like about working at Bytemobile?

"Lack of cohesion between departments and regions made it difficult get vital information to do the job."

What suggestions do you have for management?

"Emphasize the fact that Bytemobile is one company, and that good communication between departments and regions is vital to company growth."

Senior Technical Support Engineer at Raytheon

What do you like about working at Raytheon?

"Raytheon balanced work/life well, encouraged learning and growth, was a professional environment and paid well."

Senior Technical Support Engineer at Microland Electronics

What do you like about working at Microland Electronics?

"career opportunities"

Do you have any tips for others interviewing with this company?

"Great company to work and explore new opportunities"

What don't you like about working at Microland Electronics?

"compensation"

Senior Technical Support Engineer at FileMaker

What do you like about working at FileMaker?

"Management was wonderul. Excellent team spirit. Fun to work for a division of Apple."

Do you have any tips for others interviewing with this company?

"You will love it!"

What don't you like about working at FileMaker?

"I loved everything"

Senior Technical Support Engineer at eCopy

Please give us a one liner to describe this review.

"Good when privately owned. Not sure how it is with Nuance."

Senior Technical Support Engineer at Sun Microsystems
in Santa Clara, CA

Please give us a one liner to describe this review.

"I love Sun, but it has been struggling for the last decade so no real opportunities available."

What do you like about working at Sun Microsystems?

"Informal environment, flexibility, great access to the best technology in them market"

What don't you like about working at Sun Microsystems?

"Lost too many money... ."

Senior Technical Support Engineer at ARRIS Group
in Lisle, IL

Please give us a one liner to describe this review.

"Great employer for software/hardware programers"

What do you like about working at ARRIS Group?

"Great people, awesome benefits and a very close nit family feeling."

Do you have any tips for others interviewing with this company?

"Brush up on your docsis specifications!"

What don't you like about working at ARRIS Group?

"My knowledge is not 100% utilized. I want to get back into the network side of the game."

What suggestions do you have for management?

"Challenge us!"

Senior Technical Support Engineer at Apple
in Santa Clara, CA

Please give us a one liner to describe this review.

"I was a technical support engineer, team lead, and writer in this wonderful position."

What do you like about working at Apple?

"I liked the management and team professionalism."

Do you have any tips for others interviewing with this company?

"Be yourself!"

What don't you like about working at Apple?

"Nothing. I loved the company."

Senior Technical Support Engineer at Turbomeca
in Grand Prairie, TX

Please give us a one liner to describe this review.

"Ok....but do you want to know"

What do you like about working at Turbomeca?

"Travel to many places"

Do you have any tips for others interviewing with this company?

"Learn the French language"

What don't you like about working at Turbomeca?

"90% travel"

What suggestions do you have for management?

"Roate the travel time."

Senior Technical Support Engineer at FalconStor Software

Please give us a one liner to describe this review.

"I have learned a lot in the past five years by working in Falconstor."

What do you like about working at FalconStor Software?

"It gave me chances to take more responsibility and learn things that I couldn't from other companies."

What don't you like about working at FalconStor Software?

"The only reason I'm looking for new job is because I need to move to NYC."

What suggestions do you have for management?

"My current manager is good enough."

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