Clerks assist customers with retail needs and handle cash registers and credit card machines on a regular basis. On an average day, a clerk may be responsible for providing basic customer service, giving customers instructions on how to find a product and assisting management with basic store duties and cleaning retail spaces. People in this occupation may also be responsible for processing invoices, mailing bills and assisting in shipping and receiving duties.
Skillset: Clerks usually have an aptitude for customer service skills. Organizational abilities, cash handling and administrative assistance capabilities are desirable. People who work in retail stores, service stores or general offices should possess a capability to listen attentively, follow instructions, file paperwork and be professional with phone and written communication skills.
Education: Many clerks enter into their occupations on an entry-level basis. Advanced degrees are usually not required; although, it is desirable for a person to take business or accounting courses through a vocational technical school. Problem solving courses and business management technical courses are also recommended.
Career Path: A solid career as a clerk can lead to potential business or office management positions. Mathematical courses, marketing courses and advanced customer service classes are suggested.
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