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Schwan's Employee Reviews for Customer Service Manager

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Customer Service Managers at Schwan's give their company a 3.5 out of 5.0, while the average rating for Schwan's is 3.2, making them 9% happier than every other employee at Schwan's and 11% less happy than every other Customer Service Manager on CareerBliss - the happiest Customer Service Managers work for WaMu.

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3.5
Average Rating
(based on 2 Customer Service Manager Review Ratings)
Customer Service Manager
in Danville, IN

"High reward with meeting people- excessive hours kill family life"

What do you like about working at Schwan's?

"Customers contact and ability to run own business and make decisions"

Do you have any tips for others interviewing with this company?

"If you have family this isnt the job for you"

What don't you like about working at Schwan's?

"Long hours from 7am to 10pm in the evening-constat policy changes"

What suggestions do you have for management?

"They do well with what they have to do- nature of business"

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Customer Service Manager
Person You Work For 4.8 / 5 People You Work With 4.2 / 5 Work Setting 3.3 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3.5 / 5
Company Culture 2.8 / 5 Way You Work 3.5 / 5

Average Customer Service Manager Ratings in the Past 2 Years

Year Salary
2011 $3
2012 $3
Customer Service Manager

"GREAT JOB, HORRIBLE HOURS NO HOLIDAYS OFF"

What do you like about working at Schwan's?

"THE PEOPLE I WORK WITH ARE GREAT, THE CUSTOMERS ARE GREAT. GREAT PRODUCT TO SELL. THE QUALITY OF THE FOOD IS AMAZING."

What don't you like about working at Schwan's?

"THE HOURS. THERE ARE NO PAID HOLIDAYS, YOU HAVE TO MAKE UP THE TIME. I DONT GET HOME TILL AFTER 11PM MOST NIGHTS."

What suggestions do you have for management?

"IN ORDER TO CREATE BALANCE BETWEEN WORK AND HOME LIFE HAVE EMPLOYEES WORK LESS HOURS SO THEY CAN SPEND TIME WITH FAMILY"

Customer Service Manager
in Marlette, MI

"From the heart"

What do you like about working at Schwan's?

"Meeting new people and signing up new customers. Working by yourself and your income is based on the products you sell."

Do you have any tips for others interviewing with this company?

"Be prepared for long hours."

What don't you like about working at Schwan's?

"Long Hours (14+ per day) and trying to meet new customer goals in a bad economy."

What suggestions do you have for management?

"Be satisfied with the new customer sign ups and not penalize CSM or Depot Managers for the bad economy and not reaching new goals."

Average Schwan's Attributes by Customer Service Manager

Company Culture
2.9
Growth Opportunities
2.8
People You Work With
4.1
Person You Work For
4.9
Rewards You Receive
3
Support You Get
3
Way You Work
3.8
Work Setting
3.6
Customer Service Manager
in Montgomery, NY

"Good money but extremely poor work/life balance"

What do you like about working at Schwan's?

"The more I put into it, the more I get out of it."

Do you have any tips for others interviewing with this company?

"Unless you are ok with seldom being home, do not apply."

What don't you like about working at Schwan's?

"No time at home."

What suggestions do you have for management?

"Allow a schedule that provides for family time."

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