Pomeroy Employee Reviews for Service Agent
Browse Pomeroy Reviews by Job Title →Service Agents at Pomeroy give their company a 1.9 out of 5.0, while the average rating for Pomeroy is 3.6, making them 62% less happy than every other employee at Pomeroy and 59% less happy than every other Service Agent on CareerBliss - the happiest Service Agents work for Ready Set Service.
What do you like about working at Pomeroy?
"I like assisting with technology issues, and using my IT knowledge to benefit users."
Do you have any tips for others interviewing with this company?
"No one wants to stay there long. Unless you are good corporate slave with no family or outside interests, this job will soon cause issues with your life. There is no work-life balance."
What don't you like about working at Pomeroy?
"Work activities required before clock in.No breaks if SLA's were in jeopardy, which was frequent.Mandatory Overtime.Off-the-clock work suffered to finish one's tickets, follow-up and paper work. Not enough time was granted on-the-clock to finish work activities.Requested and earned time-off-with-pay was denied due to the team not meeting SLA's. No make up was offered. Benefits promised were withheld.The phones, ticketing system or computers broke every week, so the SLA was always in jeopardy. Work site had a terrible bed bug infestation, very poor lighting and a funny smell."
What suggestions do you have for management?
"Learn how to treat employees like human beings not slaves. My manager would get upset if we stood up and stretched even if we were not allowed to take breaks that day."
Update your browser to have a more positive job search experience.
Upgrade My Browser