Working at Pinnacle Entertainment in Castleton, IN: 1 Employee Job Reviews by Real Employee working in Castleton, IN Area

"Honest."

What do you like about working at Pinnacle Entertainment?

"The actual job. Not necessarily the people. It was a blast working in a fly-by-the-seat-of-your-pants environment ....at least for the first few months."

Do you have any tips for others interviewing with this company?

"I'm fearful for those interviewing for this company if it is still run by those who ran it during the years of 1996 through 2004. This is a company who ran a president/CEO out on a rail after being there only a few months....with a hefty severance package. This man hardly had time to say those dangerous words (dangerous to Pinnacle ownership and management), I want to make customers our number one concern."

What don't you like about working at Pinnacle Entertainment?

"Employees were over-worked....VERY over-worked. A large percentage of them were looking for work elsewhere in a more stable company, a more stable work environment."

What suggestions do you have for management?

"We often begged them to at least have a competent plan. That would be somewhere to start. We begged them to develop training and familiarization time & classes so we could know the products we supported....so we could take care of our customers (you know, those people who have money....those people we want to spend money on more of our products). Instead, the most important people (customers) were in line to talk w/a technician on the phone a minimum of thirty minutes EVERY DAY of the time I worked there. More often more. Supervisors would ignore calls from customers about issues intentionally, letting them go to voice mail, then call them back one to three days later."