MDeverywhere Employee Reviews for Account Manager

What do you like about working at MDeverywhere?

"I enjoyed working with a team of professionals who were very helpful teaching me billing and coding practices and procedures including regulations. I enjoyed working from home, and enjoyed building strong relationships with my clients and coworkers."

Do you have any tips for others interviewing with this company?

"When I was hired I was told I would travel to New York to compnay headquarters for 3 rounds of training. I was only able to travel once and didn't receive all of my training. 2 months before my lay-off I received training on a software, and after I was trained, this software saved me so much time, it was really frustrating to know I could have been more efficient if I had been trained sooner. I asked for the training multiple times and my boss told me it wasn't important, but I disagree with that. I think the more you know about your job, the better you are at doing it. I left there feeling I did my best, and my clients and coworkers still call me and email me, so I feel I was successful in building trust with those I worked with."

What don't you like about working at MDeverywhere?

"Because the company was having financial issues they were unable to pay for the trips I would have made to see my clients. I had clients in 5 states and only saw the clients in Ohio, where I lived at the time. I felt it hindered me, and made the client feel they were not important to the company. Even though I was committed to calling them daily and emailed multiple times each day, I often heard complaints that clients were promised at the time of go-live contract that they would have monthly visits and as their PM, I was unable to make these trips. They were also promised visits from upper management and some of my clients never once met anyone in upper management, even thought they were with the company for over 2 years."

What suggestions do you have for management?

"Upper management needs to make sure to visit all clients at least monthly, and call them more frequently. This is critical in building relationships and trust in order to make sure they know they are all important to the company, no matter what they are being invoiced for MDE services. I also feel MDE's IT department needs to be strengthened, with folks who can work with multiple different interfaces, as my clients had issus with this and sometimes it took 2-3 weeks to resolve, once because the interface guy was on vacation. It was difficult to build trust when this happened. Lastly, the training program should be done remotely to save the comapny the expense of flying employees multiple time to New York."