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MassMutual Financial Group Employee Reviews for Director of Customer Service

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Director of Customer Services at MassMutual Financial Group give their company a 3.9 out of 5.0, while the average rating for MassMutual Financial Group is 3.9, making them just as happy as every other employee at MassMutual Financial Group and just as happy as every other Director of Customer Service on CareerBliss - the happiest Director of Customer Services work for Sandberg Furniture.

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3.9
Average Rating
(based on 1 Director of Customer Service Review Rating)
Director of Customer Service
in Springfield, MA

"Good company, plenty of opportunity for growth if you're willing to work!"

What do you like about working at MassMutual Financial Group?

"Opportunity to grow, good front line managers, great benefits, good location"

Do you have any tips for others interviewing with this company?

"Know your stuff., talk about real life examples, understand that culture is the hardest thing to change with standards and process adoption"

What don't you like about working at MassMutual Financial Group?

"Slow decision making, misaligned business and IT strategies, disparate IT strategies in federated system."

What suggestions do you have for management?

"Trust your employees, help them understand the importance of knowledge management."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 3 / 5
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