Lumen Employee Reviews for Anonymous Employee

"This is no longer a technical job. They are using this position for customer care because they didn't have the foresight to build a customer care team. Their ticketing system goes down almost daily and their other apps aren't much more reliable. So welcome to your new customer service job!"

"I do not believe the previous work environment enables individuals for personal and professional growth. Executive management teams are not aligned and as a result critical business imperatives are miscommunicated to extended teams and company direction was often not clear."