Liberty Mutual Employee Reviews for Customer Service Analyst

"I've enjoyed working for Liberty Mutual and was hoping to retire here. Unfortunately the economy in the last couple of years forced te company to make cuts"

What do you like about working at Liberty Mutual?

"The pay, the benefits, the location and the people"

What don't you like about working at Liberty Mutual?

"Up until a couple of years ago there was nothing I didn't like about Liberty Mutual. A couple of years ago we had a lot of new Senior Management that came in and made big changes. Those people have since been let go or left on their own so things are going back to normal"

What suggestions do you have for management?

"Some managers (not all) should be better at listening to the people that work for them. A lot of people in this company have good ideas but they sometimes seem to get lost"