LanguageLine Solutions Employee Job Reviews in the United States

"This company is horrible to their employees! Using a staffing agency like Kelly Services (also terrible) to fill positions they needed and then proceeded to fire half the employees they hired for bogus reasons. They had a "quality control" review staff who hardly knew the language she was assessing and would give shallow, insignificant feedback while we handled high stress medical interpretation with great skill and care. They did not value the employees and did not know how to explain any policy or procedures that would change on a whim day to day. They threatened constantly with firing employees and then they fired 40 intepreters in two weeks for fabricated reasons. Unprofessional company doing very important medical interpreting work!"

"I've worked with Languageline Solutions for more than a year working at home. Very good for moms with kids. Salary always range in minimum. Training is provided."

"Where to begin... This is the most unprofessional workplace I have EVER worked at. Barely any dress code, they will hire ANYONE to interpret, yet do not monitor these people correctly as to avoid miscommunications. By simply walking by the interpreters who are working, you hear very bad interpretation skills during these crucial calls. Even though they have many people working (over 300 in this certain call center), they implement a "mandatory 6th day" to work. So if one works Monday through Friday, the company forces you to work a day during the weekend to make up for "short staff and high call volume". They don't take into consideration that some people are single parents and use the weekends to clean their homes, spend time with their families, work another job or go to school. I am almost certain that they gang up in order to fire interpreters. Constant monitoring of the interpreter, even more than once a day, and constant nitpicking creates frustration in the workplace. it is very hard to move up into any other position in the company. Interpreters are not treated fairly, and are often blamed for things out of their control. Schedule changes are almost impossible to come by, and the supervisors rarely stick up for employees. A question to a supervisor often gets answered with a "I'll get back to you on that one, I have to ask another shift leader" and often never gets answered, unless one is persistent in asking for an answer. This job is a good "starting point" but not a place to build your career. This is a good company to warm up to the interpreting field, but be quick to get certified with the state and become a state interpreter in order to REALLY be paid what one should be paid, and to be able to fully be what an interpreter should be, not with makeshift bosses who can't answer simple questions, and a manager who is always cooped up in his/her office and never speaks to interpreters. Overall, would not recommend except for MAYBE a few months' work."

"Very intense, non-stop work, high demands, tight monitoring. Need to know and use a lot of terminology for various companies and service areas, even medical. Great customer service skills required. Phone rings non-stop. Your vocal cords get strained to the limit. Yet the pay is abysmal, not adequate at all for the difficulty level and effort required to do the job well. There are no raises, no benefits, no paid time-off or sick days at all, even if you work for them full-time and it doesn't matter how many years. Even 30 min. lunch is unpaid, can they get any stingier? Their clients usually pay at least $3 per min., and they pay interpreters 10-20 times less than that. The rest is their profit, it must be very nice to be in the top management. All the training and studying is on your own time, but not many people willing to do it with such conditions and with no incentives. Basically, it's a revolving door company, in my time I have seen dozens of people come and go. This work is good for bilingual students, young people just starting out, those who are home-bound for some reason (there are at-home positions and in office/call center ones) or need a little extra, part-time income, Otherwise, I definitely DO NOT RECOMMEND. You make almost the same salary, in some cases more, working in a store or a coffee shop, but the demands and intensity will not be nearly as high."

"The worst company I have worked for. While claiming themselves to be the biggest interpreting company in the world, they do not have sufficient quality administrative people to handle the internal business. As mentioned by some employees in previous reviews, tickets are seldom sincerely handled and answered. Paid vacation is only a dream for interpreters. Salary rate is almost the lowest among other interpretation companies. Work at home interpreters need to pay for most of their own supply at work. Not to mention constant glitches in their computer systems that cause frustrations all the time. In a nut shell, this company's good at making money and flattering their clients, in exchange of their most important assets - interpreters' benefits. I am not surprised it gets such a low rating from its employees on the web. It may sound pretty to its clients by bragging its own size and advanced system, but the insiders that stay long enough know all their tricks and foul play."

"I think this is a great company to work for, especially if you need a flexible schedule. An ideal company, in fact, if you want to work part time and from home."