35 Home Services Specialist Reviews

Home Services Specialist at Bank of America

Please give us a one liner to describe this review.

"OVER work and UNDER pay, this is the job for you!"

What do you like about working at Bank of America?

"The name of the company, my manager, and my team."

Do you have any tips for others interviewing with this company?

"Make sure you can do mandatory over time and that you have a high tolerance for stress. Also know that the customer comes first no matter what."

What don't you like about working at Bank of America?

"They are trying to keep their loans in house and are killing the underwriters and processors. Giving unattainable goals. The pipelines are out of control."

What suggestions do you have for management?

"Learn how to do the job so when you think that 1 more call is going to make a difference. It is not. They need to streamline the process again. Everyone has a specialty, exploit it. Get a team of underwriters to do tax returns only (1st touch), get a 2nd team of underwriters to review the requested docs that the first underwriter requested (2nd touch), have an appraisal review team, and allow the HSS to review title (home focus was a good idea but now they are delaying the process). If something is wrong with the title refer it to home focus. This will reduce the number of loans that are sitting 3 months in a queue waiting to be touched. No one should have a pipeline as you come in pull the next loan in queue. Because some people are faster than others and the customer should not be penalized because they have a slow processor who has 80 loans in queue."

Home Services Specialist at Bank of America

Please give us a one liner to describe this review.

"Would still be there is not for the decline in the mortgage industry."

What do you like about working at Bank of America?

"Gained invaluable experience, good pay, excellent benefits."

Do you have any tips for others interviewing with this company?

"Must be flexible regarding job duties, responsibilities, and work hours."

What don't you like about working at Bank of America?

"Constant change in policies and procedures made it difficult to become comfortable in designated position responsibilities."

What suggestions do you have for management?

"Get more input from front line associates, regarding policies and procedures, and don't alter or do away with the ones that are working."