HCL Employee Reviews for Group Operations Manager

"I currently work for HCL Americas as a Group Operations Manager. I have a total staff of around 200 indirect reports and a management team of 1 Sr. Manager,4 Managers and some workforce management professionals as direct reports. HCL is an India based company who's primary business is selling and delivery of IT Services. The largest portion of the 100,000 or so employee base is in India (60k employees) with only a few thousand in the US. It takes some time to learn how to navigate the culture that is infused into the company fabric. There is unfortunately no sincere effort to understand and adopt American culture as it relates to delivery of services in the US. Another area HCL could improve is to show a genuine effort to mirror some of the training and promotion based programs offered in India in the other countries they deliver services. Studies have shown two of the chief contributors to customer satisfaction are First Call Resolution and Employee Satisfaction. The inference aligns with my overall philosophy that happy employees deliver a better product that unhappy employees. If they were to employee a US based attaché to help with some of the cultural imbalance I think their retention could climb"